[Snap] Snap usage meter stopped updating

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Snap usage meter stopped updating

surfisup1000

5288 posts

Uber Geek
+1 received by user: 2159

#129109 4-Sep-2013 08:44

My Snap usage meter stopped updating -- it has been frozen on the same usage for a day or 2 -- anyone else?

wjw

174 posts

Master Geek
+1 received by user: 5

#889425 4-Sep-2013 08:54

same for me nothing since the 2nd September

RalphFromSnap

776 posts

Ultimate Geek
+1 received by user: 168

Trusted

Snap Internet

#889441 4-Sep-2013 09:24

Hey guys,

Thanks for bringing this up. Our developers have just fixed this and the site should start catching up soon!

Cheers,
Ralph

Snap

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www.snap.net.nz

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eXDee

4033 posts

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Trusted

#889706 4-Sep-2013 14:40

In that case, my usage is going to spike from 93gb to 170gb. Thought it seemed a bit slow on the uptake.

surfisup1000

5288 posts

Uber Geek
+1 received by user: 2159

#889760 4-Sep-2013 16:03

eXDee: In that case, my usage is going to spike from 93gb to 170gb. Thought it seemed a bit slow on the uptake.

I think they should not count usage incurred while the meter is broken -- because you use the meter to make download decisions and if it is broken then you will be making the wrong decisions based on the information they give to you.

But, 80gb? You should perhaps have noticed sooner.

eXDee

4033 posts

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+1 received by user: 1070

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#889828 4-Sep-2013 17:32

Nah that was intentional :p I barely use my cap so I went on a downloading spree.
But it only went up ~10gb anyway. ooks like i'm going to have to keep trying - 120gb remains, 3 days to go!

nzkiwiman

2585 posts

Uber Geek
+1 received by user: 390

Subscriber

#890825 6-Sep-2013 11:45

I saw the thread, checked meter and say 0B for two days
Checking yesterday I saw that I now had usage on those days. No danger of going anywhere my cap, but it was the first time I had seen usage add itself after an issue

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wjw

174 posts

Master Geek
+1 received by user: 5

#890846 6-Sep-2013 12:16

My data for those days is there now too