I have a comment about moving providers, taking advice from salespeople, and failing to read the manual on the service I currently have.

After something like 5 years with Orcon, I have decided to move to another provider.
The friendly sales assistant of the new ISP went through the agreement, mentioned that they would be in contact with Orcon and with Chorus to notify them of the change over. He mentioned that when I receive a notification message and when the connetion is switched over I should notify Orcon that the change has been completed.

Tomorrow looks to be the date of the switch over, so I called Orcon to clarify what would happen with the email accounts and billing, and they mentioned that they were recording today as the start of the 30 day notice period for ending the contract. I was a little surprised and asked whether the other ISP had been in contact on my behalf earlier notifying them of the changeover, and they again said that they were recording today as the first day of notice.  I don't mind the 30 day notice period, businesses need fair notice of changes to services. I am, however, a little annoyed that I didn't call earlier in the piece to inform Orcon and instead relied on the new ISP to do so on my behalf. I guess that is what the "first month free" covers in the new contract.

Not a complaint as such, just a comment to anyone else thinking of doing the same.

Thank you for your service to date. You gave me adsl2 when the other ISP's were only able to offer adsl1. You did get put on the back foot with the cabinetisation process, but resolved it for us reasonably quickly. We were a very early adopter of the Genius plan, which I have been pretty happy with despite numerous hiccups with international speed and latency. I do believe the Genius would be a better proposition on fibre, but unfortunately I don't see that happening in our neighbourhood for a few years at least.