For the last 6 or so months I have been getting increadibly patchy connection with Orcon, the only reason I have persisted is because of the reasonably cheap Unlimited plan that I am on.

The issue manifests it's self in connections being reset with multiple different services, including Youtube, Google apps, Minecraft, Nexus Mod Manager, even basic downloads from my browser will eventually be dropped if it hits one of this packet loss pot holes. Meaning that you will have to refresh the video/download/connection and hope another doesn't land while you are downloading/streaming/playing whatever.

How it manifests in competitive games is a ping spike reaching into the thousands for a couple of seconds I am sure this would also be a connection reset, but online games like LoL e.t.c have massive timeouts to insure that connections are never completely dropped. This is not the case for day to day stuff though, just competitive online games.

The issue first appeared on the wired connections in the flat. Any that were using a Network cable rather than a wireless connection to the modem would suffer the most. Those on a wireless connection would not have the above issues. Or at least if they did they were far and few rather than every 5 minutes or so.

As of a couple of days ago this issue started appearing on the wireless connections in the house. Exactly as they did on the wired connections. And the one remaining wired connection in the house has become something of a 48k modem that times out all the time.

So over the course of all this happening what have /I/ done on my end to try to alleviate the issue?

I have changed all the cables that I can at a minimum of three times (including the original) We have gone through 2 Orcon standard modems and are being sent a third (much to my anger) we have tried a 3rd modem, a friends Balkon Wireless modem that works perfectly at his home. And we have changed the computers connected often enough that I have had about 2 friends also lend their computers for a day just to see if it occurs with them.
ALL the civilian hardware other than the copper in the walls has been changed multiple times with pristine new parts.

We have messed with the attenuation on mine and Orcons end and I have even done a couple of wireshark reports that prove that packets are being dropped before my modem even sees them.

So wheres my issue stand?

As this problem persists tech insist on running me through the bog standard problem solving, even though I make sure they read through the account notes prior to even trying to talk to me about the issue. This is also why I am absolutely annoyed that a third orcon modem is being sent my way considering it was established months ago that it is not a fault with the modems.

I am consistently told that they will be doing a thorough investigation into the issue and then contacting me, I am never contacted. And after I sent them the wireshark report they went even more silent than usual. Orcon seem to have this absolute insistence on avoiding a technicians intervention to examine their own hardware. Surely with an issue persisting like this for as long as it has, they have a system in place to investigate the issue further than making me constantly go through basic tech support queries. I pay for the line insurance after all, surely I should have seen a technician on my doorstep by now who is concerned with the connections in the area?

 

- Orcon Unlimited
- ADSL2+
- Atten:U:18dB D:33dB Noise:U:15dB D:14dB
- Mt Albert Road, Sandringham
- Urban
- don't actually know if I am connected to it, but there is a Cabinet about 150m from me on the corner of Mt Albert and Sandringham
- common service

Thoughts?