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nickscott18

3 posts

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#133423 22-Oct-2013 09:04
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Hi

Yesterday we changed over to a snap VDSL connection, from slingshot ADSL, and so far, am happy with the service.  They managed to get the change over on the day we wanted it (there was about 2 weeks notice), and the support desk staff were really quite helpful.  
Chorus was the only part of the equation that let it down - it was an AM install, we rung snap at 11:50, and they chased up chorus, and passed on that the tech would be there at 1.  Come 1.30, rung back, and this time Chorus said 2.  Finally showed up just before 3 (at which point I had gone into work, and left the person we live with to answer any questions as to the location of the jack point).
Using a Draytek Vigor 130 modem - to a PFsense router via a Cisco / Linksys semi smart switch.  Setup was a bit more difficult than with the Vigor 130 (due to the Vlan tag being needed) but got there in the end.  So far - very happy with the results, getting 5ms ping, and 49/9 speed test this morning, and last night at 8.30, got 44/8 5ms ping, so far so good.

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PeterReader
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  #919518 22-Oct-2013 09:04
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

 

These links are referral codes: Sharesies | Mighty Ape 


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