Change UFB Plan - Now My Orcon not displaying data usage correctly

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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Change UFB Plan - Now My Orcon not displaying data usage correctly

PickledHamster

36 posts

Geek

#133533 25-Oct-2013 12:29

Hi there,

I recently switched from a UFB 30/10 Plan to the 100/50 speed plan.

It was scheduled to be done on my next billing cycle, but I received a txt message from Orcon about a week earlier that it had already been done.

Since then "My Orcon" did not show any data usage for four days. That's 'upload' and 'Download' and 'Upload + Download' being empty.

Additionally, I received a proactive call from Orcon Assurance advising that they had seen no data and also had a number of users lose connectivity after moving plans.

More recently the "upload" column is not showing anything but the 'download' and 'upload + download' sections are showing and are the same as each other.

PeterReader

6018 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#921605 25-Oct-2013 12:29

Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

These links are referral codes: Sharesies | Mighty Ape

PickledHamster

36 posts

Geek

#921784 25-Oct-2013 16:46

Ain't it funny how I post this and it gets corrected. I'm glad Orcon review these forums.

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