Bandwidth issues to Verizon (Los Angeles) FiOS?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Bandwidth issues to Verizon (Los Angeles) FiOS?

doublehell

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#133858 5-Nov-2013 16:05

Are there any network issues affecting Orcon at the moment? Notably to the US West Coast?

Remote desktop and SSH connections to my US office in LA (Verizon FiOS) have been shocking for the past couple of days.

Speedtests are fine to other NZ servers from the LA Office, e.g. to Telecom:

However to Orcon:

I have previously tested the connection to Orcon, and it had always been comparable to the above result from Telecom.

Latency looks OK, but there is packet loss:

Tracing route to www.orcon.net.nz [60.234.4.77]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.11.1
2     2 ms     1 ms     1 ms l300.lsanca-vfttp-154.verizon-gni.net [108.0.187.1]
3     2 ms     3 ms    21 ms g0-10-2-4.lsanca-lcr-21.verizon-gni.net [130.81.140.216]
4     1 ms     2 ms     2 ms ae4-0.lax01-bb-rtr1.verizon-gni.net [130.81.199.98]
5     7 ms     5 ms     5 ms 0.xe-3-2-0.il3.lax9.alter.net [152.63.115.98]
6     6 ms     5 ms     5 ms 0.ge-7-0-0.il1.lax12.alter.net [152.63.114.10]
7   149 ms   151 ms   148 ms 0.so-3-1-2.xt3.akl1.alter.net [210.80.50.86]
8   136 ms   136 ms   136 ms 0.gigabitethernet-2-0-0.gw6.akl1.alter.net [210.80.35.10]
9   159 ms   210 ms     *     team.orcon.net-gw.customer.alter.net [210.80.27.6]
10   157 ms   157 ms   157 ms ae1.cre2.nct.odyssey.net.nz [121.99.12.2]
11   162 ms   163 ms     *     xe-1-0-0.cre1.nct.orcon.net.nz [121.98.9.13]
12   159 ms     *      159 ms 60.234.4.77

Trace complete.

Reverse traceroute to Verizon from my PC:

Tracing route to L300.LSANCA-VFTTP-154.verizon-gni.net [108.0.187.1]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms home.router.local [192.168.12.220]
2    12 ms    12 ms    12 ms euba.bng1.tvc.orcon.net.nz [60.234.8.5]
3    12 ms    12 ms    11 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4    11 ms    11 ms    11 ms ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9]
5    12 ms    11 ms    12 ms 121.99.12.0
6   140 ms   140 ms   140 ms 38.122.92.162
7   165 ms   166 ms   165 ms te7-4.ccr01.sjc05.atlas.cogentco.com [38.122.92.161]
8   139 ms   141 ms   140 ms te0-3-0-7.ccr22.sjc01.atlas.cogentco.com [154.54.6.69]
9   141 ms   142 ms   141 ms be2047.ccr21.sjc03.atlas.cogentco.com [154.54.5.114]
10     *        *      174 ms verizon.sjc03.atlas.cogentco.com [154.54.12.170]
11     *        *      171 ms B300.LSANCA-LCR-21.verizon-gni.net [130.81.199.99]
12     *        *        *     Request timed out.
13   170 ms     *        *     L300.LSANCA-VFTTP-154.verizon-gni.net [108.0.187.1]
14   171 ms   171 ms     *     L300.LSANCA-VFTTP-154.verizon-gni.net [108.0.187.1]
15     *      170 ms     *     L300.LSANCA-VFTTP-154.verizon-gni.net [108.0.187.1]
16   170 ms   171 ms   170 ms L300.LSANCA-VFTTP-154.verizon-gni.net [108.0.187.1]

Trace complete.

Thank you.

Edited - typos

PeterReader

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#927714 5-Nov-2013 16:05

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

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Sounddude

I fix stuff!
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#927749 5-Nov-2013 16:59

Nothing up with the Orcon network. Looks like an issue between Cogent and Verizon.

We have some verizon capacity, so I will route that subnet out the Verizon circuit to see if we can get you some better results.

doublehell

110 posts

Master Geek
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#927752 5-Nov-2013 17:11

Hi Sounddude,

Thanks for the quick response, much appreciated!

Let me know if there's any additional information I can provide.

Sounddude

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#927763 5-Nov-2013 17:49

Give it a whirl now!

doublehell

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#927771 5-Nov-2013 18:16

Sounddude: Give it a whirl now!

Here's the traceroute to orcon (still seeing that packet loss once it gets to the team.orcon-net-gw node:

Tracing route to www.orcon.net.nz [60.234.4.77]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.11.1
2     1 ms     2 ms     4 ms l300.lsanca-vfttp-154.verizon-gni.net [108.0.187.1]
3     5 ms     3 ms     3 ms g0-10-2-4.lsanca-lcr-21.verizon-gni.net [130.81.140.216]
4     4 ms     2 ms     2 ms ae4-0.lax01-bb-rtr1.verizon-gni.net [130.81.199.98]
5     5 ms     5 ms     5 ms 0.xe-3-2-0.il3.lax9.alter.net [152.63.115.98]
6     6 ms     5 ms     5 ms 0.ge-7-0-0.il1.lax12.alter.net [152.63.114.10]
7   151 ms   148 ms   148 ms 0.so-3-1-2.xt3.akl1.alter.net [210.80.50.86]
8   133 ms   137 ms   133 ms 0.gigabitethernet-2-0-0.gw6.akl1.alter.net [210.80.35.10]
9   162 ms     *        *     team.orcon.net-gw.customer.alter.net [210.80.27.6]
10     *      158 ms     *     ae1.cre2.nct.odyssey.net.nz [121.99.12.2]
11     *      166 ms     *     xe-1-0-0.cre1.nct.orcon.net.nz [121.98.9.13]
12   157 ms     *        *     60.234.4.77
13   159 ms   158 ms   158 ms 60.234.4.77

Trace complete.

Here's the speedtest to orcon (latency has gone up 20ms or so, but could be the time of day, no change downloading from orcon, uptream has gotten worse):

Sounddude

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#927777 5-Nov-2013 18:30

I only moved 108.0.0/16 over to the Verizon circuit. Its only a small subset..

That IP you gave before (108.0.187.1) was showing 20% PL before, but after the move showed 0%.

Will work to move some more verizon subnets over.

HP

Shop now for HP laptops and other devices (affiliate link).

doublehell

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Master Geek
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#927780 5-Nov-2013 18:36

Sounddude: I only moved 108.0.0/16 over to the Verizon circuit. Its only a small subset..

That IP you gave before (108.0.187.1) was showing 20% PL before, but after the move showed 0%.

Will work to move some more verizon subnets over.

Yes, definitely looking better with the traceroute from here to LA -

Tracing route to L300.LSANCA-VFTTP-154.verizon-gni.net [108.0.187.1]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 3com.router.local [192.168.12.220]
2    13 ms    12 ms    15 ms euba.bng1.tvc.orcon.net.nz [60.234.8.5]
3    71 ms    11 ms    11 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4    12 ms     *       12 ms ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9]
5    12 ms    12 ms    11 ms 121.99.12.0
6    14 ms    12 ms    12 ms team.orcon.net-gw.customer.alter.net [210.80.27.6]
7    12 ms    12 ms    13 ms GigabitEthernet1-0-0.GW6.AKL1.ALTER.NET [210.80.27.5]

8    12 ms    12 ms    12 ms 0.xo-1-0-0.XT4.AKL1.ALTER.NET [210.80.35.17]
9   139 ms   138 ms   138 ms 0.so-0-0-0.IL2.LAX12.Alter.Net [210.80.50.89]
10   138 ms   145 ms   139 ms 0.xe-3-3-0.IL4.LAX9.ALTER.NET [152.63.114.17]
11   168 ms   163 ms   164 ms P0-8-0-0.LSANCA-LCR-22.verizon-gni.net [130.81.29.127]

12     *        *        *     Request timed out.
13   147 ms   146 ms   148 ms L300.LSANCA-VFTTP-154.verizon-gni.net [108.0.187.1]

Trace complete.

3 less hops, and no packet loss, excellent! I wonder where the huge loss in bandwidth is coming from. At least my remote desktop is feeling more responsive.

Sounddude

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#927793 5-Nov-2013 18:46

I moved alot more subnets over now, give it a whirl.

doublehell

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#927803 5-Nov-2013 18:51

Sounddude: I moved alot more subnets over now, give it a whirl.

Awesome, what an improvement! Thanks for everything :)

No packet loss on the traceroute to orcon:

Tracing route to www.orcon.net.nz [60.234.4.77]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.11.1
2     1 ms     2 ms     3 ms l300.lsanca-vfttp-154.verizon-gni.net [108.0.187.1]
3     7 ms     2 ms     4 ms g0-10-2-4.lsanca-lcr-21.verizon-gni.net [130.81.140.216]
4     3 ms     2 ms     2 ms ae4-0.lax01-bb-rtr1.verizon-gni.net [130.81.199.98]
5     9 ms     6 ms     5 ms 0.xe-3-2-0.il3.lax9.alter.net [152.63.115.98]
6     8 ms     8 ms     5 ms 0.ge-7-0-0.il1.lax12.alter.net [152.63.114.10]
7   150 ms   152 ms   154 ms 0.so-3-1-2.xt3.akl1.alter.net [210.80.50.86]
8   135 ms   136 ms   136 ms 0.gigabitethernet-2-0-0.gw6.akl1.alter.net [210.80.35.10]
9   137 ms   134 ms   136 ms team.orcon.net-gw.customer.alter.net [210.80.27.6]
10   135 ms   136 ms   137 ms ae1.cre2.nct.odyssey.net.nz [121.99.12.2]
11   135 ms   176 ms   137 ms xe-1-0-0.cre1.nct.orcon.net.nz [121.98.9.13]
12   137 ms   136 ms   141 ms 60.234.4.77

Trace complete.

And looking good on the route back up:

Tracing route to L300.LSANCA-VFTTP-154.verizon-gni.net [108.0.187.1]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms home.router.local [192.168.12.220]
2    12 ms    11 ms    11 ms euba.bng1.tvc.orcon.net.nz [60.234.8.5]
3    11 ms    11 ms    11 ms xe-3-3-0.cre1.sky.orcon.net.nz [121.98.9.72]
4    12 ms    11 ms    12 ms     ge-0-1-5-0.cre1.nct.orcon.net.nz [121.98.9.9]
5    12 ms    13 ms    11 ms 121.99.12.0
6    19 ms    14 ms    12 ms team.orcon.net-gw.customer.alter.net [210.80.27.6]
7    13 ms    12 ms    12 ms GigabitEthernet1-0-0.GW6.AKL1.ALTER.NET [210.80.27.5]

8    13 ms    13 ms    12 ms 0.xo-1-0-0.XT4.AKL1.ALTER.NET [210.80.35.17]
9   139 ms   138 ms   141 ms 0.so-0-0-0.IL2.LAX12.Alter.Net [210.80.50.89]
10   138 ms   138 ms   139 ms 0.xe-3-3-0.IL4.LAX9.ALTER.NET [152.63.114.17]
11   151 ms   151 ms   151 ms B400.LSANCA-LCR-22.verizon-gni.net [130.81.199.107]
12     *        *        *     Request timed out.
13   147 ms   149 ms   147 ms L300.LSANCA-VFTTP-154.verizon-gni.net [108.0.187.1]

Trace complete.

You rock Sounddude!

doublehell

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#927812 5-Nov-2013 18:54

Using speedtest.orcon.net.nz instead of going though speedtest.net -

Last Result:
Download Speed: 90661 kbps (11332.6 KB/sec transfer rate)
Upload Speed: 7661 kbps (957.6 KB/sec transfer rate)
Latency: 151 ms
11/4/2013 9:54:05 PM

We are rocking back to full speed. w00t!

Sounddude

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#927814 5-Nov-2013 18:57

doublehell:

Awesome, what an improvement! Thanks for everything :)

Welcome. We are here to serve :)