Moving House (again & again) No More!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Moving House (again & again) No More!

iROK

26 posts

Geek
+1 received by user: 1

#134017 12-Nov-2013 07:38

Having been an Orcon customer for about Ten Years & Moving House 6 times I know how crazy/upsetting a bumpy transfer can be:
ADSL but no VOICE (before Naked BB),
Unreleased Phone Number,
No Room in Cabinet,
Weak Signal,
etc etc etc!

But last week was a completely NEW experience...

We have just brought a 2bedroom Unit (no Thanks to that stupid LVR) & now shouldn't move till we retire (yeah-right).
So I rang Orcon the required 3-4 weeks out from the move date to book in the transfer of services.
We had UFB & were about 45 day short of our 1 year contract but Thanks to Captain Orcon (aka GUS) it was resolved.
Then we just waited for transfer day wondering what challenge will befall us!

And so on a rainy Thursday afternoon we lost UFB (at old place) & got Naked ADSL/Genius VoIP (at new place) in one go on the same day...
WITH NO PROBLEMS!!

Frackking Amazing

So now on a waiting list for an Aerial Drop UFB sometime before Xmas...

However I still find it funny how Orcon send out an eMail saying your Services are Transferred (& how to activate) when we didn't know we had the ability to access, DOH!

So a Bouquet of THANKS instead of the sometimes too common Brickbat of Complaint (in this Forum) to Captain Orcon & this team of 'offshore/northshore sidekicks' (Yeah & maybe CHORUS too).

Cheers,
iROK @ Rotorua

PeterReader

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#931160 12-Nov-2013 07:38

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RunningMan

9184 posts

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+1 received by user: 4834

#931172 12-Nov-2013 07:47

It's nice to see people post good news stories here - glad it went well for you.

FireEngine

1223 posts

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+1 received by user: 221

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#931209 12-Nov-2013 09:18

iROK: Having been an Orcon customer for about Ten Years & Moving House 6 times I know how crazy/upsetting a bumpy transfer can be:
ADSL but no VOICE (before Naked BB),
Unreleased Phone Number,
No Room in Cabinet,
Weak Signal,
etc etc etc!

But last week was a completely NEW experience...

We have just brought a 2bedroom Unit (no Thanks to that stupid LVR) & now shouldn't move till we retire (yeah-right).
So I rang Orcon the required 3-4 weeks out from the move date to book in the transfer of services.
We had UFB & were about 45 day short of our 1 year contract but Thanks to Captain Orcon (aka GUS) it was resolved.
Then we just waited for transfer day wondering what challenge will befall us!

And so on a rainy Thursday afternoon we lost UFB (at old place) & got Naked ADSL/Genius VoIP (at new place) in one go on the same day...
WITH NO PROBLEMS!!

Frackking Amazing

So now on a waiting list for an Aerial Drop UFB sometime before Xmas...

However I still find it funny how Orcon send out an eMail saying your Services are Transferred (& how to activate) when we didn't know we had the ability to access, DOH!

So a Bouquet of THANKS instead of the sometimes too common Brickbat of Complaint (in this Forum) to Captain Orcon & this team of 'offshore/northshore sidekicks' (Yeah & maybe CHORUS too).

Cheers,
iROK @ Rotorua

SO glad it went well, I'll let the Move House team know, nice to get a pat on the back for them :-)

Regards FireEngine

tkr001

416 posts

Ultimate Geek
+1 received by user: 69

#931563 12-Nov-2013 15:47

iROK:

However I still find it funny how Orcon send out an eMail saying your Services are Transferred (& how to activate) when we didn't know we had the ability to access, DOH!

Many access emails from mobile devices, such as phones, so email is perhaps appropriate. I thought they also sent txt messages....

FireEngine

1223 posts

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+1 received by user: 221

Trusted

#931569 12-Nov-2013 15:55

tkr001:
iROK:

However I still find it funny how Orcon send out an eMail saying your Services are Transferred (& how to activate) when we didn't know we had the ability to access, DOH!

Many access emails from mobile devices, such as phones, so email is perhaps appropriate. I thought they also sent txt messages....

We send both if we are given a mobile number, if not then you will still be sent the email, as said many users have multiple means of accessing email these days, not just the PC at home....

Regards FireEngine

iROK

26 posts

Geek
+1 received by user: 1

#931692 12-Nov-2013 19:31

RunningMan: I've seen the odd comment in the past claiming that people just join the form to simply mitch & boan about their ISP and then they don't come back to tell us how it was resolved.
I thought this would be a nice change

FireEngine: You have a Move House Team?? I could have used them to shift some HEAVY stuff...

TKR001: Yes they do sent TXT & I got couple before & after to inform me of progress. the best being "... if your have any issues reply to this text & we'll call before 7pm tonight."
How's that for SERVICE!

FireEngine: Yeah, I visited my local McDonalds for the free WiFi to collect the eMail info about re-connecting on the day. I may have also had something else while there...

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FireEngine

1223 posts

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+1 received by user: 221

Trusted

#931712 12-Nov-2013 20:58

iROK: RunningMan: I've seen the odd comment in the past claiming that people just join the form to simply mitch & boan about their ISP and then they don't come back to tell us how it was resolved.
I thought this would be a nice change

FireEngine: You have a Move House Team?? I could have used them to shift some HEAVY stuff...

TKR001: Yes they do sent TXT & I got couple before & after to inform me of progress. the best being "... if your have any issues reply to this text & we'll call before 7pm tonight."
How's that for SERVICE!

FireEngine: Yeah, I visited my local McDonalds for the free WiFi to collect the eMail info about re-connecting on the day. I may have also had something else while there...

LOL all good....

Regards FireEngine