[Snap] Have VDSL and moving to a non-VDSL area

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Have VDSL and moving to a non-VDSL area

Aaroona

3196 posts

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#137970 15-Dec-2013 11:27

So, I am looking at moving over to VDSL and I think Snap is going to be the ISP of choice.

My question is, within the next few months I am looking at moving house. I will of course look for a place where VDSL is available, but on the off chance it's not, would I be able to change back to an ADSL plan with Snap with no penalties? (I assume of course it would require me to sign another 12 month contract, but that's expected)

michaelmurfy

meow
13265 posts

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#952503 15-Dec-2013 11:38

They're normally quite good about this. But a moving fee may apply (about $60 IIRC)

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Aaroona

3196 posts

Uber Geek

#952504 15-Dec-2013 11:47

michaelmurfy: They're normally quite good about this. But a moving fee may apply (about $60 IIRC)

Hmm.. It's weird, its either not noted anywhere, or very hard to find...

The closest I could find was this link pointing to UFB... wonder if the same rules apply? http://www.snap.net.nz/support/content/19/96/en/can-i-move-house-without-breaking-my-ufb-contract.html

sidefx

3714 posts

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#952530 15-Dec-2013 13:04

You might want to check with them directly. I know you can move from VDSL to UFB without breaking contract and think you can move from UFB to DSL (if you move out of a UFB zone.. not sure why anybody would) But I'm not sure you can move from a more expensive VDSL plan to ADSL.

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Aaroona

3196 posts

Uber Geek

#952575 15-Dec-2013 15:04

So, to answer my own question, they'll let me move house with no fee.

The only thing I have to look into now is the modem.... Otherwise I think we're all sorted!

Excited!!