Again i'm having trouble with Orcon Fibre. So I thought i'd post to let you know what's happening and keep you updated in case you were considering joining. This topic is unresolved for now, and i'll post if updated.
To start off with from when Fibre was available in my area I signed up immediately on a 100mbps/50mbps plan, Numerous promises, dozens of emails, a formal complaint & 5 months later fibre was eventually installed.
Things seemed to be going great, my upload seemed to speedtest ok. But then never performed as it speedtested. 6 months down the track, I require upload for work and uni (I have never uploaded anywhere past 500KB/s) and I talked to another Orcon customer who advised it may be the genius router that was giving the troubles he had contacted support they had diagnosed it and replaced it. So I ran this by Orcon support.
And did as they requested;
Performed 18 speedtest screenshots in 3 different browsers (barebone, no wireless, one computer connected to router) all showing different results, It varied from 2mbps to 44mbps.
Ran the Orcon test tool multiple times
I then performed FTP Tests as they required to the Orcon servers. Of the 3 I performed, only one went through as it should, the others gradually, for lack of a better word, dwindled down to next to no upload speed, the 500MB test file, taking at most over an hour and half+ to upload.
After sending these to them.. (I admit i did shop a Piccard with his hand over his face on the 1hr 30+ result :/ ) I haven't received a reply in 2 weeks, I have emailed them again 5 days ago & then tonight and will keep this updated. I'm pretty patient (took me 4 months to make a complaint last time), But a reply would be great.
Feel free to ask questions if you're thinking of signing up, download performs pretty OK for the most part, throttling exists seemingly being put on it at random or after my expected download goes something like 500gb for the month (but not throttled for everything) a bit odd considering maxed out 24/7 it could pull 20+ tb off an ftp at the min in a month, i don't really abuse it, most months are 500GB or less, latency for gaming is good. For $134 a month, it's a good deal, but it's a mission sorting out issues.
In case you're wondering or looking into this Orcon, This is ticket # 11654668
Here's a pastebin of the e-mails, i've hashed my name/username/email out but changed nothing else