[Snap] Snap + Facebook = Agony

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Snap + Facebook = Agony

newth

2 posts

Wannabe Geek

#142823 25-Mar-2014 20:38

Why is it I am now with Snap and all of a sudden facebook has to be the worst connection ever? Never loading, no pictures loading when do get on it, hanging all the time, it's absolute agony.
I am in temporary accomodation village so have no choice but to go with Snap and I have heard another resident here say the same, it doesn't seem to be on any other website but Facebook and don't want to call the customer service to sit waiting for someone to take my call for an hour.
Any reasons for this and fixes?

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1648 posts

Uber Geek

ID Verified

#1012717 25-Mar-2014 20:44

No problem here in Auckland, I am not a big facebook user but my wife is a very heavy user of facebook and we have no issues.

I know enough to be dangerous

eXDee

4032 posts

Uber Geek

Trusted

#1012719 25-Mar-2014 20:48

Have you disabled ipv6 on the fritzbox?

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1012729 25-Mar-2014 20:50

Hi Newth,

Welcome Aboard! - can you PM us your user ID and we will check your connection.

As per exdee we are seeing quite a few client devices having trouble accessing facebook, so when it is an issue its sometimes easier for the moment to disable it. We can do that for you.

Thanks
TheRalph

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

CruciasNZ

879 posts

Ultimate Geek

Trusted

#1012730 25-Mar-2014 20:51

Snap ADSL2+ CHCH works fine.

Weird that it is FB only, try turning the modem off for 30 minutes and do a DNS flush.

Professional Forum Lurker

TheHoss

36 posts

Geek

#1012731 25-Mar-2014 20:54

Most definitely related to IPv6 issues on Snap when loading content from some CDNs for Facebook and other sites. Turn of IPv6 and all your problems will disappear...

newth

2 posts

Wannabe Geek

#1012734 25-Mar-2014 21:00

I saw a post about disabling the IPv6 which I have done and just gone on facebook and seems it has fixed it!!!
Thanks Snap for prompt reply I will come back to you if this isn't just a coincidence and goes back to same tomorrow, and thankyou all others for your responses.
Disabling this IPv6 won't have any dire consequences will it tho?

Now happy

vexxxboy

4244 posts

Uber Geek

#1012753 25-Mar-2014 21:21

not only Facebook , Netflix is just as bad.

Common sense is not as common as you think.

AliExpress

Shop now on AliExpress (affiliate link).

freitasm

BDFL - Memuneh
79262 posts

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Administrator

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Trusted

Geekzone

Lifetime subscriber

#1012782 25-Mar-2014 22:07

Disabling IPv6 won't cause any problems for your daily usage.

cjmchch

264 posts

Ultimate Geek

#1012863 26-Mar-2014 08:04

And you only need to disable IPv6 on your computer, no need to disable at Fritz!Box.

asmcar

331 posts

Ultimate Geek

#1012875 26-Mar-2014 08:28

newth:
I am in temporary accomodation village so have no choice but to go with Snap and I have heard another resident here say the same, it doesn't seem to be on any other website but Facebook and don't want to call the customer service to sit waiting for someone to take my call for an hour.

Great to hear that you sorted a fix. Next time you should encourage others experiencing the same problem to give them a call and log their issue though, because if other people in the building are experiencing the same issue but no one can be bothered calling them Snap! will never know how serious the issue is. I work in student accommodation and hear this all of the time, lots of people experiencing issues with internet but no one actually logging any faults, then complaining when an issue isn't fixed. (This isn't specifically targeted at you just anyone that happens to come across this thread in the future).

sorceror

163 posts

Master Geek

#1013295 26-Mar-2014 16:58

cjmchch: And you only need to disable IPv6 on your computer, no need to disable at Fritz!Box.

unfortunately it's a lot easier to disable IPv6 on your router than in Windows... Microsoft have decided that everyone wants IPv6

sir1963

3260 posts

Uber Geek

Subscriber

#1013314 26-Mar-2014 17:42

OK, for Mac OSX 10.9 to turn IP6 off for wifi type this in in the terminal (Copy Paste is good)

networksetup -setv6off Wi-Fi

This completely solved my Facebook and Geekzone issues

cjmchch

264 posts

Ultimate Geek

#1013334 26-Mar-2014 18:10

sorceror:
cjmchch: And you only need to disable IPv6 on your computer, no need to disable at Fritz!Box.

unfortunately it's a lot easier to disable IPv6 on your router than in Windows... Microsoft have decided that everyone wants IPv6

Are you telling me that this is hard to do?

nathan

5695 posts

Uber Geek
Inactive user

#1013349 26-Mar-2014 18:48

cjmchch:
sorceror:
cjmchch: And you only need to disable IPv6 on your computer, no need to disable at Fritz!Box.

unfortunately it's a lot easier to disable IPv6 on your router than in Windows... Microsoft have decided that everyone wants IPv6

Are you telling me that this is hard to do?

indeed, I'll give anyone a race to do start, run, NCPA.CPL and do the above

vs

start, run, http://192.168.0.1 etc, authN to your router, find the IPv6 setup page, disable it etc

sorceror

163 posts

Master Geek

#1013397 26-Mar-2014 20:26

cjmchch:
sorceror:
cjmchch: And you only need to disable IPv6 on your computer, no need to disable at Fritz!Box.

unfortunately it's a lot easier to disable IPv6 on your router than in Windows... Microsoft have decided that everyone wants IPv6

Are you telling me that this is hard to do?

that doesn't disable it - windows still tries tunneling using 6to4. you need to change the registry if you want to actually disable it on an adapter.

http://support.microsoft.com/kb/929852

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