[Snap] Drop in download speed on 100/50 Plan

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Drop in download speed on 100/50 Plan

Otagolad

364 posts

Ultimate Geek

#142898 28-Mar-2014 06:07

Has anyone else noticed a drop in speed on their 100/50 UFB plan? I'm now only getting 30 down although I'm still getting 50 up - very strange????

PeterReader

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#1014286 28-Mar-2014 06:07

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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freitasm

BDFL - Memuneh
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#1014329 28-Mar-2014 08:34

As above WiFi or ethernet? Are you using VF test servers or something else?

Rebooted the router? Other devices in network?

danfaulknor

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Prodigi

#1014339 28-Mar-2014 08:43

It's possible somehow you've had incorrect shaping applied to your account (as only down would be shaped)
I had this with my 50/20 plan it was 50 in each direction due to not being able to shape upload.

they/them

Prodigi - Optimised IT Solutions
WebOps/DevOps, Managed IT, Hosting and Internet/WAN.

Otagolad

364 posts

Ultimate Geek

#1014348 28-Mar-2014 08:57

freitasm: As above WiFi or ethernet? Are you using VF test servers or something else?

Rebooted the router? Other devices in network?

Sorry - Ethernet and not testing anything. Was all fine last night and then this morning the results from Speedtest.org to the Snap Server in Christchurch are consistently 30 down and 50 up whereas they were 100 down and 50 up last night. I'm trying to get through to Snap but the wait seems to be forever.

cjmchch

264 posts

Ultimate Geek

#1014384 28-Mar-2014 09:46

What Fritz and Firmware are you using?

dan

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#1014392 28-Mar-2014 09:52

30 down 50 up instead of 100/50- i see this in my last 2 SNAP installs when UFB came live, and they fix it on their end pretty quickly, call them up see if its the same issue

Otagolad

364 posts

Ultimate Geek

#1014990 29-Mar-2014 11:19

Never managed to get through to Snap on the helpline - some of us have work to do and can't spend over an hour on hold. However, when I returned home last night it had reverted to 100/50 so not sure what the problem was - at least its fixed now.