Teamspeak Connection Dropping

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Teamspeak Connection Dropping

Razven

19 posts

Geek

#143358 12-Apr-2014 01:45

Suffering from an issue here, which was previously posted in this thread on another forum.
http://forum.teamspeak.com/showthread.php/74333-Connection-keeps-dropping-please-help

Basically, I am able to connect fine and stay on for (as far as I know) as long as I like as long as there's not a lot of talking. However, once the chatting starts, I would lose connection with the server and fail to connect with it unless I closed Teamspeak and then launched the program again...and the cycle would continue.

Apparently, in the thread linked above, it's caused by this:

Router / Firewall detected too many packets on the port used by the client and decided to drop Packets on the Port the Client uses for the Server you are dropping out of. The reason it works again (for a short time) on new Tab or with newly started Client is that a different Port is used.

Check your Router / Firewall for an Option that says something about Flood Protection / DDoS Protection or the like and turn it off.

I have an Orcon GeniusLite and I've fiddled around with it but did not dare to make any changes because I wasn't exactly sure what it would do or if it was the right thing to do. I've figured it should be somewhere in the Advanced Settings part, but whether I should mess with the Firewall or the Application sections is beyond me.

A little help sorting this out would be very much appreciated.

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#1023752 12-Apr-2014 01:45

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

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System

521 posts

Ultimate Geek

#1023809 12-Apr-2014 08:02

I am on orcon also and was having the exact same problem, the solution I found was that the firmware on the orcon black modem we had was causing the problem and rolling back the firmware to an older version fixed it but introduced a new problem where the modem needs to be restarted once a day otherwise the internet drops out all together.

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Razven

19 posts

Geek

#1023915 12-Apr-2014 12:49

System: I am on orcon also and was having the exact same problem, the solution I found was that the firmware on the orcon black modem we had was causing the problem and rolling back the firmware to an older version fixed it but introduced a new problem where the modem needs to be restarted once a day otherwise the internet drops out all together.

That seems more like a temporary solution rather than a permanent one, to be honest.

- Your ISP and plan
My ISP is actually Bigpipe, running their 'Fast' Plan. I'm just using an Orcon Modem because I kept it after their terrible customer support mucked up my request that lead to some pretty outrageous things.

- Type of connection (ADSL, ADSL2, VDSL)
ADSL2

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
No idea what that is.

- Your general location (or street)
An apartment in Auckland Central

- If you are rural or urban
Urban

- If you know your connection is to an exchange, cabinet or conklin
Not a clue

I've done an isolation tests and manage to recreate the situation, it only occurs when there's a lot of traffic on TS (ie a lot of people talking)

FireEngine

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#1023925 12-Apr-2014 13:26

So this isn't an issue on the Orcon Network? Have you spoken to Bigpipe?

Regards FireEngine

Razven

19 posts

Geek

#1024000 12-Apr-2014 14:47

FireEngine: So this isn't an issue on the Orcon Network? Have you spoken to Bigpipe?

I'm talking to Bigpipe to if it's a problem on their end but I've spoken to both Orcon and Bigpipe users on my network and they say it might be a problem with how my modem is set up.

FireEngine

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#1024035 12-Apr-2014 16:16

Razven:
FireEngine: So this isn't an issue on the Orcon Network? Have you spoken to Bigpipe?

I'm talking to Bigpipe to if it's a problem on their end but I've spoken to both Orcon and Bigpipe users on my network and they say it might be a problem with how my modem is set up.

Ok but fairly obviously our Genius Modems run custom firmware and we aren't going to support using one on another network.

So if Bigpipe blame the modem we won't be able to help further.

Regards FireEngine

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kiwikiwi

455 posts

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#1024095 12-Apr-2014 18:43

There was and I believe there still is an issue with the latest version of the Orcon Genius Firmware. Hence why I got mine downgraded to 1413 I think from 1427?
1413 works with Teamspeak as well as it fixes battleeye problems.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

FireEngine

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#1024116 12-Apr-2014 19:34

kiwikiwi: There was and I believe there still is an issue with the latest version of the Orcon Genius Firmware. Hence why I got mine downgraded to 1413 I think from 1427?
1413 works with Teamspeak as well as it fixes battleeye problems.

1415 is the one you are thinking of, latest is 1423. Poster isn't on the Orcon network though....

Regards FireEngine

kiwikiwi

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#1024117 12-Apr-2014 19:35

FireEngine:
kiwikiwi: There was and I believe there still is an issue with the latest version of the Orcon Genius Firmware. Hence why I got mine downgraded to 1413 I think from 1427?
1413 works with Teamspeak as well as it fixes battleeye problems.

1415 is the one you are thinking of, latest is 1423. Poster isn't on the Orcon network though....

Sad that said person isn't on Orcon. Otherwise all the support would be here.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

FireEngine

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#1024254 13-Apr-2014 07:21

Razven: I'm just using an Orcon Modem because I kept it after their terrible customer support mucked up my request that lead to some pretty outrageous things

I'm confused. Over on the Bigpipe forum you've referred to the Orcon modem being a "free one left by the previous tenant" and also you "being forced to buy it...." And here you seem to be saying you kept it in retribution for a poor customer service experience.....?

Now I'm happy to look into that experience further for you however you should be aware that those modems (Genius or Boblite), were never sold by Orcon, only rented, and never knowingly left with a departing customer - there is a hefty value attached to them so it is normally in the customers interest to return it to us for re-use.

If you want to PM me the MAC address and your Orcon account details, I can see its history and we can go from there.

Regards FireEngine

Razven

19 posts

Geek

#1024313 13-Apr-2014 11:53

FireEngine:
Razven: I'm just using an Orcon Modem because I kept it after their terrible customer support mucked up my request that lead to some pretty outrageous things

I'm confused. Over on the Bigpipe forum you've referred to the Orcon modem being a "free one left by the previous tenant" and also you "being forced to buy it...." And here you seem to be saying you kept it in retribution for a poor customer service experience.....?

Now I'm happy to look into that experience further for you however you should be aware that those modems (Genius or Boblite), were never sold by Orcon, only rented, and never knowingly left with a departing customer - there is a hefty value attached to them so it is normally in the customers interest to return it to us for re-use.

If you want to PM me the MAC address and your Orcon account details, I can see its history and we can go from there.

Let me get the story straight, the modem was left by my roommate, said person moved out shortly and unexpectedly after the contract has been signed while I was out of the country. I was left to foot the bill that went was somewhere around NZD$1200 because 'we' exceeded the data usage limit as we were signed up for the minimal data plan - However, I remember talking with Orcon over the phone when we first signed on about getting a monthly plan with extra data but was later informed that I never did so - which I disagree with because I actually did some calculations to figure out how much bandwidth I/we the apartment used up over a month and it would seem rather odd that I would not have mentioned I wanted to have more data than the basic plan provided.

So, emergency funds were acquired, phone calls to Orcon were made telling them the above situation. I could pay them back in full but just not over the course of one month. They told me they'll have a look into it but I never heard anything back until I got a letter saying that my contract has been terminated becuase I wasn't paying them and something about my credit rating being damaged if I didn't pay.

The modem was left behind as I moved and then I got another invoice sent to me saying that I need to return the modem but by that time, I was already out of the country again so I never had the chance to have send the modem back and let them charge me the extra 250 for it.

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FireEngine

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#1024394 13-Apr-2014 15:10

Razven: Let me get the story straight, the modem was left by my roommate, said person moved out shortly and unexpectedly after the contract has been signed while I was out of the country. I was left to foot the bill that went was somewhere around NZD$1200 because 'we' exceeded the data usage limit as we were signed up for the minimal data plan - However, I remember talking with Orcon over the phone when we first signed on about getting a monthly plan with extra data but was later informed that I never did so - which I disagree with because I actually did some calculations to figure out how much bandwidth I/we the apartment used up over a month and it would seem rather odd that I would not have mentioned I wanted to have more data than the basic plan provided.

So, emergency funds were acquired, phone calls to Orcon were made telling them the above situation. I could pay them back in full but just not over the course of one month. They told me they'll have a look into it but I never heard anything back until I got a letter saying that my contract has been terminated becuase I wasn't paying them and something about my credit rating being damaged if I didn't pay.

The modem was left behind as I moved and then I got another invoice sent to me saying that I need to return the modem but by that time, I was already out of the country again so I never had the chance to have send the modem back and let them charge me the extra 250 for it.

FireEngine: PM me the MAC address and your Orcon account details, I can see its history and we can go from there.

This partly reads like your flatmate was the account holder, partly that you were the account holder, this makes a big difference as to how we should have handled the issue of your flatmate taking a stack of data and doing a runner from your flatting arrangement (that is how I read your story).

If we put you on the wrong plan I can absolutely find that out by pulling the relevant sales call audio to see what was said.

As I have said, I'm happy to look at the circumstances but I do need you to PM me your account details to do that. At the very very least it is absolutely worth you returning that Genius Device to us and getting $250 credited for it.

I'd suggest we do this by PM.

Regards FireEngine

WrEK

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#1024650 14-Apr-2014 01:39

kiwikiwi: There was and I believe there still is an issue with the latest version of the Orcon Genius Firmware. Hence why I got mine downgraded to 1413 I think from 1427?
1413 works with Teamspeak as well as it fixes battleeye problems.

per user drawno in a prev thread

i had the same issue, when i first got genuis here is the solution:

admin panel (modem) 10.1.1.1
5: advanced settings
9: fire wall
enable click the drop box to read 'user defined'
then click configure to enable nat
click the link to enable special applications
1 trigger port: 9987 udp public port 9987 udp click enabled
2 trigger port: 30033 tcp public port 30033 tcp click enabled
3 trigger port: 10011 tcp public port 10011 tcp click enabled

save settings

Ramjet007

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#1024653 14-Apr-2014 05:56

Service from Orcon (Ubergeek) on TS issues is execlent.

NonprayingMantis

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#1024667 14-Apr-2014 07:52

FireEngine:
Razven:
FireEngine: So this isn't an issue on the Orcon Network? Have you spoken to Bigpipe?

I'm talking to Bigpipe to if it's a problem on their end but I've spoken to both Orcon and Bigpipe users on my network and they say it might be a problem with how my modem is set up.

Ok but fairly obviously our Genius Modems run custom firmware and we aren't going to support using one on another network.

So if Bigpipe blame the modem we won't be able to help further.

If it's an issue with the orcon modem that isn't specific to bigpipe (I.e. It happens on all networks, including orcon's) which does seem to be the case going by other answers in this thread, then I would say Orcon should support it. You sold it, you should support it.

If telecom sells an iphone5s and the person moves to 2Degrees, that doesn't absolve telecom of their CGA requirements if the iPhone is faulty. Same goes for Orcon and their modems I would say.

Having said that, the OP should definitely return the modem for a $250 credit. They can get a MUCH better modem than the genius for $250 (or an acceptably decent modem for $150, and keep the remaining $100)

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