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10 posts

Wannabe Geek

#143669 23-Apr-2014 10:07
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I have been on 30/10 UFB plan with Orcon for nearly a year and last month upgraded to 100/50 Unlimited plan. After issue with the provisioning I was able to get 94 Mbps download. However it is still only uploading around 10 Mbps.  I have run FTP test to  and I was sent a new White Genius modem. Which has not fixed the problem. I have reset the box and etc waited 24 hours and still limited to around 10 Mbps to Please help and sick of talk to the help desk and explaining problem over and over. I am working form home and UL speed is important to the work I do.


Download Speed: 94747 kbps (11843.4 KB/sec transfer rate)
Upload Speed: 10050 kbps (1256.3 KB/sec transfer rate)
Latency: 15 ms
4/23/2014 10:06:25 AM





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5980 posts

Uber Geek

Lifetime subscriber

  #1029626 23-Apr-2014 10:07
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.


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1217 posts

Uber Geek


  #1029663 23-Apr-2014 10:45
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I've pushed this to our Tier2 team to look at, I can't see any immediate issues with the profile etc that would cause this.

Regards FireEngine


10 posts

Wannabe Geek

  #1029717 23-Apr-2014 12:13
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Thanks for that

it gets stranger, I am in wellington with computer connected via ethernet cable 

and again from speedtest,

Last Result:
Download Speed: 95205 kbps (11900.6 KB/sec transfer rate)
Upload Speed: 10156 kbps (1269.5 KB/sec transfer rate)
Latency: 16 ms
4/23/2014 12:11:21 PM

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