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Topic # 144038 5-May-2014 16:58
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Hey folks, whenever something is uploading from my HTC One (Camera Uploads on Dropbox, or HTC backups) the internet for the whole house stops working. Lights on the modem/router (Netgear DGND3700v2) still show internet and WiFi are up, but when I try to access a page on the browser on any other device using the same WiFi, the page cannot be displayed.

However, the moment I switch off the WiFi on the HTC One, the internet immediately starts working again. Would any of this have anything to do with QoS setting on the router? Has anyone else experienced similar problems?

Thanks.




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  Reply # 1037155 5-May-2014 16:58
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




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  Reply # 1037181 5-May-2014 17:12
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More info rrequired to really find out what is going on here

How much data are you uploading?
How are the other deviced connected to your router?, cable, wifi?
What is your connection type?  what speeds do you get?
ADSL cannot do up and down at the same time, only one at a time.
If you saturate you connection with an upload, it can effectively stop other clients requesting  or undertaking downloads

 
 
 
 




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  Reply # 1037185 5-May-2014 17:21
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wellygary: More info rrequired to really find out what is going on here

How much data are you uploading?
How are the other deviced connected to your router?, cable, wifi?
What is your connection type?  what speeds do you get?
ADSL cannot do up and down at the same time, only one at a time.
If you saturate you connection with an upload, it can effectively stop other clients requesting  or undertaking downloads


A couple of Dropbox camera uploads. It didn't happen before, just started. 

Devices are connected via WiFi, but I also connected via cable to test out. 

Like I said before, it only started happening these few months, I used to be able to do all of these things and internet would still be up.

Thanks.




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  Reply # 1037187 5-May-2014 17:23
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Just a silly question, did you try rebooting your router?



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  Reply # 1037199 5-May-2014 17:42
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ubergeeknz: Just a silly question, did you try rebooting your router?


Yup, heaps of times! :)




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  Reply # 1037510 6-May-2014 08:39
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I had issues like this with my Netgear DG834G.  I had to remove the security all together to fix it at one point.  Try removing the security so the AP is just open and see if the same thing occurs.





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