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Topic # 146541 21-May-2014 11:26
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Got my VDSL installed on Thursday, 15 May 2014. Very satisfied with the speed.

But starting to have problem on browsing some Chinese websites in early evening on Sunday 25 May 2014. They are very very slow to load, eventually stops loading with missing elements on the page. The problem is intermittent, sometimes these sites get loaded at a very slow speed. Even local site like trivago.co.nz loads slowly.

At the time the sites stops loading, tried the ping test, 25% to 100% of my ping test requests get lost.

Called slingshot yesterday evening, the lady suggested setting my DNS to 8.8.8.8, and 8.8.4.4. It solved the problem of not been able to ping some of these website, but still experiencing very slow performance.

Tested again this morning, before leaving for work, say 7.10am. Still very slow, but loading. I guess that wasn’t peak hour issue.

My questions are:
Is it caused by data shaping policy deployed by Slingshot, as I am on the unlimited plan?
Or I have been set to the wrong profile?
Or the problem is inherited from Flip?

I had Slingshot unlimited ADSL at my old place for more than a year. That was just good as. Changed to Flip since moved to current place, the Flip has caused most pain for me - very very often not been able to open some Chinese sites. I thought that was caused by their data shaping, decided to go for Slingshot unlimited VDSL. Now, I am getting this problem again.

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  Reply # 1050350 21-May-2014 11:26
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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