Internet connection instability in Hamilton

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CJzness

5 posts

Wannabe Geek
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Topic # 146677 25-May-2014 22:38

One person supports this post

For the last couple of weeks I have been experiencing some major instability with my Slingshot internet connection. For a few nights my speed would drop considerably and my ping would be over a second, and now I'm suffering from constant disconnects (at least 5-10 within the last 12 hours).

Normally I would think this is something to do with my line/modem but I have friends on Slingshot in other parts of Hamilton which are also having the exact same problems and are being disconnected at the same times. Friends on other ISPs seem to be having no problems. One friend has been calling Slingshot but is being told there are no problems on Slingshot's end.

Does anyone have any ideas on what could be causing this?

PeterReader

5364 posts

Uber Geek
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Geekzone

Subscriber

Reply # 1053161 25-May-2014 22:38

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

gblue

1 post

Wannabe Geek

Reply # 1056238 29-May-2014 21:28

Same issues here... last weekend I phoned and they told me to check my filters etc and that a callout fee from chorus was the next option possible at my expense.

For giggles I went to work this morning and asked around the office if anyone else was having issues. Turns out that I found 5 others and we all logged a call to slingshot at once.

Slingshot investigated and found disconnects with everyone, but also told most to check their routers still?! Urrr...

The support person then went on to say that he would need to log a fault with all of us to chorus at the risk of being charged ... even though we are ALL on different exchanges.

So if 5 people on different exchanges are all having the same issues.... you would think that chorus needs to check its equipment on the other side of the exchanges and that callouts would be fruitless?

To top it off we have another guy with disconnects that has just purchased a new router with a different provider... so, not just slingshot...

At the moment the new fiber is going in all over Rototuna, so I wonder if they are just experiencing more load than they can handle in the Tron.

Don't go replacing half your kit!!! ;-)

Slingshot

982 posts

Ultimate Geek
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Slingshot

Reply # 1058565 3-Jun-2014 14:11

Hey guys, this is an interesting problem. As far as I know we've not had any reports of area issues in Hamilton. The more examples the better so if you can both DM me your account numbers (@gblue if you can get those 5 other people that would be ideal) then I can raise it with our incident team to see if they can find out what's happening.

Cheers,
Chris

www.slingshot.co.nz

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