Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

5 posts

Wannabe Geek

# 146677 25-May-2014 22:38
One person supports this post
Send private message

For the last couple of weeks I have been experiencing some major instability with my Slingshot internet connection. For a few nights my speed would drop considerably and my ping would be over a second, and now I'm suffering from constant disconnects (at least 5-10 within the last 12 hours).

Normally I would think this is something to do with my line/modem but I have friends on Slingshot in other parts of Hamilton which are also having the exact same problems and are being disconnected at the same times. Friends on other ISPs seem to be having no problems. One friend has been calling Slingshot but is being told there are no problems on Slingshot's end.

Does anyone have any ideas on what could be causing this?

Create new topic
5762 posts

Uber Geek

Lifetime subscriber

  # 1053161 25-May-2014 22:38
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

1 post

Wannabe Geek

  # 1056238 29-May-2014 21:28
Send private message

Same issues here... last weekend I phoned and they told me to check my filters etc and that a callout fee from chorus was the next option possible at my expense.

For giggles I went to work this morning and asked around the office if anyone else was having issues. Turns out that I found 5 others and we all logged a call to slingshot at once.

Slingshot investigated and found disconnects with everyone, but also told most to check their routers still?! Urrr...

The support person then went on to say that he would need to log a fault with all of us to chorus at the risk of being charged ... even though we are ALL on different exchanges.

So if 5 people on different exchanges are all having the same issues.... you would think that chorus needs to check its equipment on the other side of the exchanges and that callouts would be fruitless?

To top it off we have another guy with disconnects that has just purchased a new router with a different provider... so, not just slingshot...

At the moment the new fiber is going in all over Rototuna, so I wonder if they are just experiencing more load than they can handle in the Tron.

Don't go replacing half your kit!!! ;-)


1002 posts

Uber Geek


  # 1058565 3-Jun-2014 14:11
Send private message

Hey guys, this is an interesting problem. As far as I know we've not had any reports of area issues in Hamilton. The more examples the better so if you can both DM me your account numbers (@gblue if you can get those 5 other people that would be ideal) then I can raise it with our incident team to see if they can find out what's happening.


Create new topic

Switch your broadband provider now - compare prices

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45

Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30

JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59

Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34

NZ Police releases public app
Posted 8-Jan-2020 11:43

Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06

Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54

AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42

AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32

Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09

Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32

Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30

Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01

NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00

New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.