[Snap] Speed issues with Google products/services

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Speed issues with Google products/services

FatTofu

90 posts

Master Geek

#147029 6-Jun-2014 10:34

Sorry if this isn't the right forum for this, but I did start noticing this after getting my Fritzbox replaced about a week ago.

I use Chrome as my main browser and since changing the router I noticed some considerable delay with using the omnibox to search for things or when using Google products in general (maps, gmail, Youtube), there would be about a 20-30 second delay for something to load which is unusual since it's usually pretty instant. Going to other websites works fine however, it's just Google's services that are hindered. If I go to Bing or Yahoo and search there, it's instant like Google used to be. I'm on the 30/10 plan and Youtube videos used to stream well at 1080P, now it buffers on anything 720 and up.

It's similar with Firefox and IE as well but not as prominent. Maps seems to working slightly better in IE and Youtube with Firefox.

But it's just Google services, everything else seems to be business as usual. Ping on BF4 is around the 40's an speedtest.net is showing usual speeds too.

Any suggestions?

PeterReader

6015 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#1060286 6-Jun-2014 10:34

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

These links are referral codes: Sharesies | Mighty Ape

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

Inphinity

2780 posts

Uber Geek

#1060299 6-Jun-2014 10:41

Are you using your ISPs DNS settings, or are you using custom settings?

FatTofu

90 posts

Master Geek

#1060316 6-Jun-2014 10:52

Heya,

Just using the ISP DNS. From what I've seen on other forums, it could be an IPv6 issue so I might try disable it to see if it fixes anything.

Also have my work email synced to Outlook through Google Apps Sync and that's having issues too.

FatTofu

90 posts

Master Geek

#1060323 6-Jun-2014 11:11

Welp, that seemed to do the trick! I disabled IPv6 on the router and now everything is back to normal.

I guess my question now is, what are the cons of having this disabled? Will it make me more vulnerable to anything or make other things worse?

jarledb

Webhead
3249 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#1060418 6-Jun-2014 15:01

Disabling IPv6 on Snap is the best way to get a better experience when using their services at the moment.

Can't think of anything that should be affected by it being off.

Jarle Dahl Bergersen | Referral Links: Want $50 off when you join Octopus Energy? Use this referral code
Are you happy with what you get from Geekzone? Please consider supporting us by making a donation or subscribing.