Slingshot Speed Issues

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot Speed Issues

k14

629 posts

Ultimate Geek

#147377 17-Jun-2014 17:28

Has anyone else been experiencing massive slowdown of slingshot recently? In the last week or so I have noticed a big loss in speed for my ADSL2+ connection. Usually on a speedtest I can get 10-12Mbit (modem is syncing around 14) but recently a speedtest has yielded as low as 1Mbit download and 80kbits upload. At times it will spike to a decent speed but it is pretty frustrating. It took me 15 mins to download a 130mb podcast this morning.

I haven't called the call centre yet because I've been too lazy but thought I would ask here to see if anyone else has experienced slowdowns. I've tried all the usual rebooting modem etc. Since it is syncing at the normal relatively high speed it seems to me as though the problem is at their end? I've also run speed tests on laptop and phone via wifi and desktop via wired lan and no difference.

PeterReader

6019 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#1067746 17-Jun-2014 17:28

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

DamageInc

549 posts

Ultimate Geek

Lifetime subscriber

#1067779 17-Jun-2014 18:15

Cannot say i have noticed any slowdown, consistently get 10mb down etc

Pop! OS

bigbennyc

22 posts

Geek

#1067795 17-Jun-2014 18:33

Not exactly the same issue but I'm with slingshot for vdsl, switched last week from flips adsl and my vdsl with slingshot is often slower or at best the same as flips adsl so maybe there are some issues at slingshots end, hope that helps you in some way