Hi, My names Caitlin.
And yes, I have restarted the router, turned it off for longer than thirty seconds and turned it back on again and made sure no one else was downloading any large files. However this problem is recent (last 2 weeks), and before these weeks we had fast internet with no delays in any page loads.
However now most websites take 2-3 minutes to load and playing any MMORPG is unbearable. I for instance play Final Fantasy 14, and often get over 900 ping.
We are paying near 200 dollars a month to not be able to play our video games.
We have sent numerous emails to Orcon and called them, and they have 'resolved' the issue but the problem has still persisted. We even replaced our old NetGear modem and the issue still exists. We assumed it was a peak hour issue but this has persisted even to 1-5am in the morning and throughout the day.
My connection is a wired connection.
Router: Netcomm Wireless NF4V
ISP + Plan: Orcon Unlimited
Location: Hamilton East (Near the university)
Done an isolation test.
Router ping test to US FFXIV server:
PING 22.214.171.124 (126.96.36.199): 64 data bytes
72 bytes from 188.8.131.52: seq=0 ttl=49 time=2002.006 ms
72 bytes from 184.108.40.206: seq=1 ttl=49 time=2060.298 ms
72 bytes from 220.127.116.11: seq=2 ttl=49 time=1159.996 ms
72 bytes from 18.104.22.168: seq=3 ttl=49 time=661.208 ms
--- 22.214.171.124 ping statistics ---
4 packets transmitted, 4 packets received, 0 packet loss
round-trip min/avg/max = 661.208/1470.877/2060.298 ms
Ping to EU FFXIV server:
PING 126.96.36.199 (188.8.131.52): 64 data bytes
72 bytes from 184.108.40.206: seq=0 ttl=46 time=973.348 ms
72 bytes from 220.127.116.11: seq=1 ttl=46 time=993.989 ms
72 bytes from 18.104.22.168: seq=2 ttl=46 time=1016.771 ms
--- 22.214.171.124 ping statistics ---
4 packets transmitted, 3 packets received, 1 packet loss
round-trip min/avg/max = 973.348/994.702/1016.771 ms
Please help, I can't enjoy my after work with this issue.