Hm http downloads heavily throttled?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Hm http downloads heavily throttled?

fearfac

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#153948 13-Oct-2014 17:10

Ok so I've had 100mb fibre for quite a while now and I used to get line speed on most http (filelocker) downloads (assuming it wasn't peak/school holidays etc)

Lately no matter the time of day (early hours of the morning) be it a weekday or holiday I can't seem to break 3mb/s when the same server used to provide line speed (or close to it)

So have slingshot put in some heavy throttling for these servers? steam and origin will still roll down at linespeed most of the time (assuming cached though) or is something else going on? this has been going on for well over two months at this point and I'm getting a bit fed up since I pay the extra for 100mb and would be nice to see it even once in a while.

I'm guessing throttling because it always seems to sit at 2.75mb/s (using multiple connections to the server so it's not a single thread issue) exactly there doesn't ever appear to be any fluctuation except when the download starts and it's very quickly bought back down.

I had this problem when I first got fibre and now it seems to be back...ugh very close to just leaving slingshot in the rearview mirror.

I'm posting here because I know it's totally useless to ring customer support since they will have me run a speedtest which will come back fine and they will say "well we see nothing wrong and we can't guarantee speeds to any source" but I'm not asking for 100% speed 24/7 but seeing it uncapped occasionally would be nice considering the amount that is charged for 100mb over 30mb (which is basically what I am currently receiving)

Edit to add spacing (opps) and to add a few more details in case...new router has been tried (just this week infact) different servers give same similar speeds, using wired connection for testing and the downloads are running using multiple threads (as said above) and doesn't matter if it's at 4am I still get 2.75mb/s.

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#1153021 13-Oct-2014 17:10

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

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timmmay

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#1153031 13-Oct-2014 17:24

Do you mean megabit (mbps) or megabyte (mBps)? The only way you'll get near line speed IMHO is with simultaneous threaded downloads or a local cache, because of the way TCP works and latency to the rest of the world given our geographic isolation you're unlikely to get 100Mbps on a unoptimised connection. By unoptimised I mean you may be able to tweak various TCP settings on a client and server to increase your speed, but it's tricky and I'm not even sure how much effect it would have.

The number of threads not changing your download speed is slightly puzzling. I'd be interested to hear how you're testing that. A fairly standard way would be two simultaneous ftp downloads, which FileZilla can do for you.

fearfac

40 posts

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#1153036 13-Oct-2014 17:47

I know that there is a lot more to it and I'm fine accepting that IF speeds actually fluctuated...but for example at the moment I have 3 downloads going with 20connections to their server each (20 may seem high but seems to give me best results for whatever reason) using a download manager and the TOTAL speed of all 3 combined with their multiple threads doesn't ever go over 2.75 (except when the download starts and it's very quickly bought back to 2.75)

I'm trying to put it across that I'm not expecting miracles here due to the many reasons I know exist our location/prime time/server issues etc etc but when your seeing the exact same speed day in day out no matter the time...surely there is something amiss?

Oh and it's 2.7MB/S not mbps.

Brumfondl

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#1153060 13-Oct-2014 18:30

You are doing better than me then. I only use 8 connections per file but while on Vodafone Cable I can max the connection (about 16 Megabytes/sec), the best I get from places like Uploaded on Slingshot fibre is about 1.8 Megabytes/sec. If you have multiple downloads at once then this is not an issue as each one just hits the limit but for a single download it always seems a waste, and that is one of the reasons I still have Cable and UFB.

However, downloading from somewhere like Steam or Blizzard will tap out the connection quite happily (about 12 Megabytes/sec)

Brumfondl

fearfac

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#1153063 13-Oct-2014 18:39

Brumfondl: You are doing better than me then. I only use 8 connections per file but while on Vodafone Cable I can max the connection (about 16 Megabytes/sec), the best I get from places like Uploaded on Slingshot fibre is about 1.8 Megabytes/sec. If you have multiple downloads at once then this is not an issue as each one just hits the limit but for a single download it always seems a waste, and that is one of the reasons I still have Cable and UFB.

However, downloading from somewhere like Steam or Blizzard will tap out the connection quite happily (about 12 Megabytes/sec)

Brumfondl

Well suppose on one hand it's good to know I'm not the only one struggling with pathetic slingshot speed, I don't mean to be silly but getting 2-3mb/s total speed (not per download but all combined) on a 100mb fibre connection even at way off peak times...not really good enough and obviously even worse for you.

Guess it's time to start looking at going elsewhere or continue getting low speeds (again not expecting 24/7 line speed but I'm basically paying for 100mb while getting 30mb at the moment except from certain sources.)

myfullflavour

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#1153080 13-Oct-2014 19:04

fearfac: Oh and it's 2.7MB/S not mbps.

Is it 2.7MB/s you are getting or 2.7Mbps ?

If it's 2.7MB/s then the speed is 21.6Mbps of your 100Mbps.

Sounds like Slingshot are shaping your international at 21.6Mbps.

fearfac

40 posts

Geek

#1153085 13-Oct-2014 19:15

myfullflavour:
fearfac: Oh and it's 2.7MB/S not mbps.

Is it 2.7MB/s you are getting or 2.7Mbps ?

If it's 2.7MB/s then the speed is 21.6Mbps of your 100Mbps.

Sounds like Slingshot are shaping your international at 21.6Mbps.

"If it's 2.7MB/s then the speed is 21.6Mbps of your 100Mbps." this one...sorry I always get them messed up when typing them I know the differences but for some reason always mess up typing them.

So yeah it's pretty much (give or take a bit) as I said above I'm paying the decent chunk extra for 100Mbps and only getting 30Mbps (or less infact)

Am I being unrealistic in expecting a bit better speed? if I am then so be it but part of me doesn't think I am...

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michaelmurfy

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#1153088 13-Oct-2014 19:18

Please ensure you're not using WiFi for the following reason: http://www.geekzone.co.nz/sbiddle/8728

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fearfac

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#1153089 13-Oct-2014 19:20

michaelmurfy: Please ensure you're not using WiFi for the following reason: http://www.geekzone.co.nz/sbiddle/8728

Using a cable connection to the router, it is used for wireless on other devices around the house and it gets bad performance (separate issue to do with the house) so all my testing is done via a cabled connection.

myfullflavour

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#1153094 13-Oct-2014 19:28

fearfac: Am I being unrealistic in expecting a bit better speed? if I am then so be it but part of me doesn't think I am...

No, but maybe you'd be better off on Orcon, Slingshot's sister brand. They promise not throttling...

fearfac

40 posts

Geek

#1153095 13-Oct-2014 19:33

myfullflavour:
fearfac: Am I being unrealistic in expecting a bit better speed? if I am then so be it but part of me doesn't think I am...

No, but maybe you'd be better off on Orcon, Slingshot's sister brand. They promise not throttling...

Yeah I'm looking at their plans at the moment, I wasn't aware slingshot were doing such heavy throttling on fibre (figured there would be SOME as it's a given for them it seems)...orcon actually works out cheaper as well funny enough.

Slingshot

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#1153485 14-Oct-2014 11:42

Hey OP

We're not throttling http traffic as far as I know. Are you able to flick me a message with your account number so we can take a closer look? If you're able to let me know the server you're trying to download from that'd be even better.

Cheers,
Chris

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

fearfac

40 posts

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#1153505 14-Oct-2014 12:11

Slingshot: Hey OP

We're not throttling http traffic as far as I know. Are you able to flick me a message with your account number so we can take a closer look? If you're able to let me know the server you're trying to download from that'd be even better.

Cheers,
Chris

Thank you and PM'D with a few test links I just tried.

quentinreade

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2degrees

#1154080 15-Oct-2014 08:01

Hi FearFac,
Think we have gotten to the bottom of it - will leave it to you and Chris via PM to resolve, sounds simple enough.
Just to confirm / quash rumours of throttling, we aren't limiting downloads or anything like that :)
Cheers,

Comms chap

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Brumfondl

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#1154123 15-Oct-2014 09:11

If someone could PM me the solution as well it would be appreciated. I have the same issue to an even worse degree.

Brumfondl

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