[Snap] Plan Change from Home 30 to Home 100 Unlimited

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Plan Change from Home 30 to Home 100 Unlimited

bonkas

315 posts

Ultimate Geek
+1 received by user: 12

#154179 20-Oct-2014 13:59

Hi Guys/Gals,

I have upgraded from the home 30 150GB capped plan to Home 100 with unlimited data.

Today I rolled over to the new plan but my internet performance is very erratic.

Previously running speedtest.net I received a constant 28mbit down and 10.10mbit up.

Now on the 100mbit plan I am getting frequent ping timeout on the speedtest website and other webpages, ping times on the test are very irratic - used to be a constant 6ms not it is anywhere from 6-150ms. RDP sessions are non-existant as they are constantly freezing and dropping off.

My speedtest speeds now are anywhere from 6mbit to 34mbit down and still the same 10.10mbit up.

I phoned snap to see if I had been changed over and they said it can take a few hours. It has been 3-4 hours since my phone call - How long should I wait for this to stabilize or is the a fault?

I have tried rebooting modem with no change. I am on 1gbit LAN connections on all PC's.

I appreciate any input.

Regards

PeterReader

6028 posts

Uber Geek
+1 received by user: 461

Trusted

Geekzone

Lifetime subscriber

#1158475 20-Oct-2014 13:59

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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bonkas

315 posts

Ultimate Geek
+1 received by user: 12

#1158627 20-Oct-2014 16:31

Hi Guys/Gals,

Snap! have just followed this up with me, Things are still filtering through the Ultra Fast Fibre side of things so have to wait until that is complete before my switch over is 100%.

Thank you snap for following this up for me.

Will give you an update once fully switched over.