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80 posts

Master Geek
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Topic # 154421 27-Oct-2014 18:05
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Is anyone else having issues with Global Mode today or the last couple of days?

We started having issues yesterday when watching Netflix with low speeds then it was fine this morning but this afternoon we went to watch a couple of episodes of the Walking Dead and when I opened the app it said Netflix wasn't available in our country.

I call slingshot and the guy did a few things to help with our speed issues and then disabled GM on our account then re-enabled it. We then unplugged the modem for a couple of mins then started everything back up and Netflix was working again. Then 25 minutes into an episode and the app crashed and then said not available in your country.

I should say i'm using Netflix on my xbox one and this is also happening on my ipad and affecting other apps such as BBC player etc.

Anyone having the same issues or have any tips?

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  Reply # 1163096 27-Oct-2014 18:05
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1163144 27-Oct-2014 19:45
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I've been using dns4me, has been pretty reliable so far, has support and is configurable. I know it's not what you want to hear but I've too found GM to be a little hit-and-miss.



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Master Geek
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  Reply # 1163149 27-Oct-2014 19:58
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insane: I've been using dns4me, has been pretty reliable so far, has support and is configurable. I know it's not what you want to hear but I've too found GM to be a little hit-and-miss.


I just had a quick look and it does look pretty good. Does it cost? I couldn't see if they had a fee. 

I just find it strange and a shame that GM has been working fine for months then all of a sudden nothing.

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Geek
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  Reply # 1175460 13-Nov-2014 20:55
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Yes I have noticed Netflix has stopped working on my Chromecast. Works on browser and Netflix app on Android. Only started having this problem in the last couple of days.

Chromecast shows this error 'netflix hasn't come to this part of the world'



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Master Geek
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  Reply # 1175471 13-Nov-2014 21:18
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My issue was fixed by signing up to dns4me. Has worked every time since switching to this.

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Wannabe Geek


  Reply # 1175498 13-Nov-2014 22:09
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Most recently ihave been having lots of content problems for about 4 days.
I have been having 4od half way through programmes say the content is not available in your county and BBC iPlayer has been failing to load content on the TV and on the laptop it's been hanging on loading the website menu structure. Router reboots did not solve this problem, neither did Ctrl f5 on the laptop desktop site requesting a full cache. This did clear however after a nights sleep. Both problems then again arose a day later after a period of successful watching.

I am constantly looking for patterns in all this because I see the same content problems come and go all of the time, but so far I can't seem to find anything locally with me. While this goes on I can always view content on other sites without problem, so I can only think that this is with slingshot or beyond. Obviously they don't have any service level agreements on geo blocking, but it seems a flakey as service to be fair in my experience. Really wish it wasn't.



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Master Geek
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  Reply # 1175505 13-Nov-2014 22:18
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Honeybags: Most recently ihave been having lots of content problems for about 4 days.
I have been having 4od half way through programmes say the content is not available in your county and BBC iPlayer has been failing to load content on the TV and on the laptop it's been hanging on loading the website menu structure. Router reboots did not solve this problem, neither did Ctrl f5 on the laptop desktop site requesting a full cache. This did clear however after a nights sleep. Both problems then again arose a day later after a period of successful watching.

I am constantly looking for patterns in all this because I see the same content problems come and go all of the time, but so far I can't seem to find anything locally with me. While this goes on I can always view content on other sites without problem, so I can only think that this is with slingshot or beyond. Obviously they don't have any service level agreements on geo blocking, but it seems a flakey as service to be fair in my experience. Really wish it wasn't.


I agree, it is a flakey service and I really only use it to watch Netflix via my xbox one and it never worked, so I'd rather pay for a service that is guaranteed to work. Hopefully at some point it will improve.

I really do recommend dns4me. I've been using it for about 3-4 weeks now and have had no issues. I had to use the support once and it was fantastic, quick response and really helpful. It's free for now as it's in beta.

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Geek
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  Reply # 1175547 14-Nov-2014 06:52
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Oh no now Netflix app not working on Android with the last 7 hours.

Slingshot what's going on? Pressure from the world police on entertainment?

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Uber Geek
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  Reply # 1175585 14-Nov-2014 08:33
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you get what you pay for.

With Slingshot, global mode costs you $0, so you should expect to get approximately that much 'value' from it.

Use unblock-us or unotelly or something like that.  Much better. Good product. good service.  It's only $5/month

(and much less likely to be shut down by pressure from Sky etc since they aren't based in NZ)

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Geek
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  Reply # 1175623 14-Nov-2014 08:56
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I would like to get a response from slingshot either way.

As for other services just a case of whack a mole when the service becomes too popular for the powers that be to ignore.

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  Reply # 1175659 14-Nov-2014 09:46
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dvkwong: I would like to get a response from slingshot either way.

As for other services just a case of whack a mole when the service becomes too popular for the powers that be to ignore.


Not so much.

It's much easier for the 'powers that be' to target a large business with traditonal offices that operates in a western country. (i.e. Slingshot)

For an entirely web-based business (unotelly etc) it's very easy to avoid that by simply being based in a country that is more 'sympathetic' to this sort of thing.

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Geek
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  Reply # 1175698 14-Nov-2014 10:50
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Tell that to Kim Dot com, office based in Hong Kong, US destroys his world wide business.

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  Reply # 1175703 14-Nov-2014 10:59
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dvkwong: Tell that to Kim Dot com, office based in Hong Kong, US destroys his world wide business.


HK is not that sympathetic.

I'm talking about places like Russia, Cuba, Cayman Islands, Bermuda etc 

Also,  KDC was living and working in NZ - and that's what got him.

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Ultimate Geek
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  Reply # 1177335 17-Nov-2014 13:20
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Damn! i just received my chromecast thinking that i could sign up for netflix!! It didn't work with region error. Interestingly my laptop works fine though. But its not practical connecting laptop to tv every time.

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  Reply # 1177343 17-Nov-2014 13:39
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sqlpro: Damn! i just received my chromecast thinking that i could sign up for netflix!! It didn't work with region error. Interestingly my laptop works fine though. But its not practical connecting laptop to tv every time.


Chromecast has been mentioned many many times on geekzone, it has googles dns servers baked into it, im pretty sure there is a way around it but as i don't own one i havn't paid much attention. A search on here should yield some results

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