Since connecting to Orcon I've been having a few problems with my connection and I'm hoping to get a bit of feedback as to what I can try as I seem to be going around in circles with Orcon's support. There's 2 issues (the first one being most important):

 

 

1. I'm having a lot of connection problems. 9 out of 10 website page loads will fail and I'll have to retry, the same goes for SSH connections (git pushes fail constantly but work on the second attempt) or any other type of connection. I'm a computer programmer who works from home so you can imagine this gets pretty annoying quickly.
2. My connection speed is 4-5Mb/s slower than my next door neighbour (who's also with Orcon). I've had all the internal wiring replaced (including the phone line on my side of the demarc) and a master splitter installed. Geographically my neighbour is further away from the exchange although I don't know which direction the loop runs. Orcon claim he's probably on a closer exchange or cabinet but from what I can see on the exchange/cabinet map there's only the exchange near us.

 

These are my line stats, I'm using a Vigor 120:

TX Cells: 43484157
RX Cells: 931592755
TX CRC errs: 0
RX CRC errs: 1972
Mode: ADSL2+(G.992.5)
Up Speed: 979354
Down Speed: 9740862
SNR Margin: 11
Loop Att: 27

According to Chorus we're 4-5 years away from getting fibre and we're not planning on moving so anything I can do to improve the speed would be great, but getting a stable connection is the most important thing at the moment.