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meesham

972 posts

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#155961 14-Nov-2014 14:42
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Since connecting to Orcon I've been having a few problems with my connection and I'm hoping to get a bit of feedback as to what I can try as I seem to be going around in circles with Orcon's support. There's 2 issues (the first one being most important):

 

     

  1. I'm having a lot of connection problems. 9 out of 10 website page loads will fail and I'll have to retry, the same goes for SSH connections (git pushes fail constantly but work on the second attempt) or any other type of connection. I'm a computer programmer who works from home so you can imagine this gets pretty annoying quickly.
  2. My connection speed is 4-5Mb/s slower than my next door neighbour (who's also with Orcon). I've had all the internal wiring replaced (including the phone line on my side of the demarc) and a master splitter installed. Geographically my neighbour is further away from the exchange although I don't know which direction the loop runs. Orcon claim he's probably on a closer exchange or cabinet but from what I can see on the exchange/cabinet map there's only the exchange near us.

 

These are my line stats, I'm using a Vigor 120:

TX Cells: 43484157
RX Cells: 931592755
TX CRC errs: 0
RX CRC errs: 1972
Mode: ADSL2+(G.992.5)
Up Speed: 979354
Down Speed: 9740862
SNR Margin: 11
Loop Att: 27

According to Chorus we're 4-5 years away from getting fibre and we're not planning on moving so anything I can do to improve the speed would be great, but getting a stable connection is the most important thing at the moment.

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PeterReader
5857 posts

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  #1175849 14-Nov-2014 14:42
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



FlameBeard
345 posts

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  #1175866 14-Nov-2014 14:48
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If you connect the supplied modem in, do you encounter the same issues?




4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

"Five exclamation marks, the sure sign of an insane mind." - Terry Pratchett

No longer work for Orcon

 
 
 
 


meesham

972 posts

Ultimate Geek


  #1175878 14-Nov-2014 14:54
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FlameBeard: If you connect the supplied modem in, do you encounter the same issues?


I didn't get a supplied modem as I already had one - I used it with Snap so it had only been connected to Chorus' gear in the past (I believe I'm currently connected to Orcon's DSLAM). I've also tried a TP-Link TD-8840 with the same results.

FlameBeard
345 posts

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  #1175905 14-Nov-2014 15:15
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I have PM'd you regarding a few options here




4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

"Five exclamation marks, the sure sign of an insane mind." - Terry Pratchett

No longer work for Orcon

FlameBeard
345 posts

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  #1178309 19-Nov-2014 09:27
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confirmed with OP that a port change seems to have fixed the problems encountered on site. 




4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

"Five exclamation marks, the sure sign of an insane mind." - Terry Pratchett

No longer work for Orcon

meesham

972 posts

Ultimate Geek


  #1178312 19-Nov-2014 09:29
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FlameBeard: confirmed with OP that a port change seems to have fixed the problems encountered on site. 


Yep all sorted, Orcon have been awesome (FlameBeard in particular) and my connection seems rock solid now and I've seen a little bit of a speed improvement.

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