Im currently trying to switch over from Orcon to Slingshot, upgrading from ADSL to VDSL. So far im not impressed with the process speed and issues that have arisen.
Been almost 3 weeks now Since we contacted slingshot to change and have had almost every excuse under the sun for the delays.
Contacted slingshot on 5th jan asking to setup VDSL. The operator told us we need to have a manual check done on our line with chorus as they have no information about or premises, weather or not we can get VDSL. This is fine and we wait for slingshot to get back to us with this information (told 2-3 days). Had to call back ourselfs on Friday for an update, in which we were told that we can get VDSL.
We were then told to call orcon and ask for our connection to be disconected and in the mean time slingshot will setup the new connection. We had to again contact slingshot 4-5 days later and then get told there is an issue and we have to call orcon back and tell them to cancel the request for the disconection as they will contact orcon themselfs to initiate a transfer.
We do this and get told at the time that we should be online by last riday and the modem will be with us then. At no time a technician is needed to to our house to help set us up.
Call slingshot back again last tuesday and ask WTF is going on as im starting to get abit annoyed to say the least. The operator tells us that our account has an issue and is"broken" so he will delete the account and set it up again and proceeds to tell us that it will all be resolved this week. Now its friday :\
TLDR;
Not sure if im being impatient but does it usually take 3 weeks to set up VDSL or are slingshot just slow at admin?
Any advice appreciated.
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Geekzone
