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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › ADSL speed died but speed test says 15+mbps?
floydie

474 posts

Ultimate Geek
+1 received by user: 49


#165835 22-Feb-2015 11:16
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Our internet speed has died totally and having trouble even loading internet pages and yet when i did a speed test i get a 20ms ping, 15+mbps down and 0.8 upload speeds.

defaulted the dynalink router twice with no better performance...any ideas?
we're in Tauranga.

 

 

 

 

Line Mode

 

ADSL2+ 

 

Line State

 

Show Time  

 

 

 

Line Power State

 

L0 

 

Line Up Time

 

00:16:42:54 

 

 

 

Line Coding

 

Trellis On 

 

Line Up Count

 

1 

 

 

 

 

 

 

 

Statistics

 

Downstream

 

Upstream

 

 

 

Line Rate

 

18300 Kbps

 

1021 Kbps

 

 

 

Attainable Line Rate

 

21360 Kbps

 

1021 Kbps

 

 

 

Noise Margin

 

11.7 dB

 

13.0 dB

 

 

 

Line Attenuation

 

14.5 dB

 

8.3 dB

 

 

 

Output Power

 

18.2 dBm

 

12.4 dBm

 

 

 

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PeterReader
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  #1244056 22-Feb-2015 11:16
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

 

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Jase2985
13730 posts

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  #1244061 22-Feb-2015 11:20
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DNS issue?

try changing the DNS server on your device to googles
8.8.8.8 and
8.8.4.4

see if that helps

what modem? and are you using standard settings for DNS?

floydie

474 posts

Ultimate Geek
+1 received by user: 49


  #1244067 22-Feb-2015 11:37
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default DNS settings AFAIK. (automatically selects)
 dynalink RTA 1025 from memory for the router. (yes its old, was hoping to hang it out until UFB comes to the street in a few months.

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