[Snap] Going over the data limit. What speed should I be getting?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Going over the data limit. What speed should I be getting?

naggyman

697 posts

Ultimate Geek

#166164 4-Mar-2015 16:44

Hey all,

I am on Snap's 100/50 UFB service and have recently gone over my data cap. I have requested the change to unlimited, but of course that happens the next calendar month.
What speeds should I be getting now? My speeds appear to have pretty consistently slowed down, but no where near as low as I was expecting them to. Not that i'm complaining :p

Morgan French-Stagg

morgan.french.net.nz

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#1251144 4-Mar-2015 16:44

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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Dynamic

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#1251159 4-Mar-2015 16:48

Are you sure that you shouldn't just been keeping veeeeeeeeery quiet about not being slowed down?

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naggyman

697 posts

Ultimate Geek

#1251161 4-Mar-2015 16:50

Dynamic: Are you sure that you shouldn't just been keeping veeeeeeeeery quiet about not being slowed down?

Any snap representatives shouldn't know my customer number ;)

Morgan French-Stagg

morgan.french.net.nz

sidefx

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#1251164 4-Mar-2015 16:54

naggyman:
Dynamic: Are you sure that you shouldn't just been keeping veeeeeeeeery quiet about not being slowed down?

Any snap representatives shouldn't know my customer number ;)

I hope you're signed up with snap under a different name to your geekzone profile. ;-)

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#1251180 4-Mar-2015 17:01

Why not get unlimited

nzgeek

618 posts

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#1251199 4-Mar-2015 17:18

@naggyman: I would have thought you'd be getting 64 Kbps speeds, maybe 128 Kbps if you're lucky.

joker97: Why not get unlimited

naggyman has, but of course it doesn't take effect until the next billing cycle. For now, naggyman is stuck at the limited speed.

naggyman

697 posts

Ultimate Geek

#1251200 4-Mar-2015 17:19

sidefx:
naggyman:
Dynamic: Are you sure that you shouldn't just been keeping veeeeeeeeery quiet about not being slowed down?

Any snap representatives shouldn't know my customer number ;)

I hope you're signed up with snap under a different name to your geekzone profile. ;-)

Under my father's name.

Morgan French-Stagg

morgan.french.net.nz