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# 170939 31-Mar-2015 12:12
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Yesterday I decided to change from the 80GB VDSL plan to the unlimited VDSL plan, but the 'change plan' page available from the user control panel doesn't have any way to change (no drop-down or checkboxes to select). I've used this system to change plans a few times in the past without any issues, but not this time. Is anyone else having this problem, or can you see plan options on the page? I've checked from work and home, and used two different browsers. Is there a reason they wouldn't be allowing people to change plans? I could call them, but every phone call I've made to Slingshot over the years (very few of them) have turned into protracted nightmares.

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  # 1274193 31-Mar-2015 12:12
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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Slingshot

  # 1275913 2-Apr-2015 09:51
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Oh hey, I thought I replied to this, guess not. If you're still having troubles changing that plan flick me a message on here with your account details and I'll get you sorted




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