Orcon Fibre speed has dropped... Paying for '100'/20, but usually only getting 70/20

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon Fibre speed has dropped... Paying for '100'/20, but usually only getting 70/20

GTRgod

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#171805 1-May-2015 17:59

Hi,
I used to get consistent fibre speeds 100/20, but now I consistently get 70/20...

I know its not just my area connection/network because I have two friends in different parts of Auckland, on the same 100/20 plan and they are getting the same speeds.

Has anyone else noticed similar as well?

If they have 'over-subscribed' for their infrastructure and it doesn't improve, then I plan to move elsewhere :-(

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#1295190 1-May-2015 17:59

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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l43a2

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#1295223 1-May-2015 18:38

wireless or ethernet?

Jase2985

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#1295238 1-May-2015 18:46

same as this thread so better to keep it all in the same place

http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=170919

Brumfondl

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#1295282 1-May-2015 19:37

Jase2985: same as this thread so better to keep it all in the same place

http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=170919

Not sure if I would agree. That thread seems to indicate a problem when testing to somewhere other than Orcon whereas this is a loss of speed TO Orcon.

sbiddle

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#1295283 1-May-2015 19:40

I know that this is more than likely an issue and will probably be resolved but it is worth remembering one key thing. UFB speeds are *up to* and are a best effort EIR. There is absolutely no guarantee that you will get this speed 24/7, even to Orcon, and you should not have an expectation of this.

As UFB customer numbers ramp up right performing EIR rules will start to come into play.

Jase2985

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#1295287 1-May-2015 19:47

Brumfondl:
Jase2985: same as this thread so better to keep it all in the same place

http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=170919

Not sure if I would agree. That thread seems to indicate a problem when testing to somewhere other than Orcon whereas this is a loss of speed TO Orcon.

yes because they have only mentioned they have tested to orcon, but in saying that if its slow to orcon one would assume its slow to anywhere else on the net too. which if you read the other thread is the issue they were having.

GTRgod

26 posts

Geek

#1295300 1-May-2015 19:57

l43a2: wireless or ethernet?

Ethernet.

I have even confirmed it at the genius router, to negate any issue on my gig Ethernet.

I'm positive it's an ISP issue, not my network or fibre to my house.

Equinox IT

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GTRgod

26 posts

Geek

#1295301 1-May-2015 19:58

Jase2985: same as this thread so better to keep it all in the same place

http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=170919

It's not same, otherwise I wouldn't have started a new thread. The title and original post are both very specific to outside of Orion network... Mine is speed to both.

PassiveFever81

367 posts

Ultimate Geek

#1295302 1-May-2015 20:00

Since that issue that started early April I've also had reduced fibre speeds. Never once had issues reaching 27/10 on my 30/10 UFB with Orcon before this problem.

Now as of 8 PM I can't get more than 17/10... During the day I get a max of 23...

GTRgod

26 posts

Geek

#1295303 1-May-2015 20:04

sbiddle: I know that this is more than likely an issue and will probably be resolved but it is worth remembering one key thing. UFB speeds are *up to* and are a best effort EIR. There is absolutely no guarantee that you will get this speed 24/7, even to Orcon, and you should not have an expectation of this.

As UFB customer numbers ramp up right performing EIR rules will start to come into play.

Thanks, I understand the contract I signed, but 25% seems like a fair bit to me. If 3 people get 25down less, then they have just serviced a fourth customer at 75down at no extra infrastructure overhead?
It's worth remembering another key thing that's important... Customers and freedom of choice.
If orcon want to provide me with a consistent 70down and I can get 100down elsewhere - they will eventually loose customers :-)))

sbiddle

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#1295310 1-May-2015 20:26

GTRgod:
sbiddle: I know that this is more than likely an issue and will probably be resolved but it is worth remembering one key thing. UFB speeds are *up to* and are a best effort EIR. There is absolutely no guarantee that you will get this speed 24/7, even to Orcon, and you should not have an expectation of this.

As UFB customer numbers ramp up right performing EIR rules will start to come into play.

Thanks, I understand the contract I signed, but 25% seems like a fair bit to me. If 3 people get 25down less, then they have just serviced a fourth customer at 75down at no extra infrastructure overhead?
It's worth remembering another key thing that's important... Customers and freedom of choice.
If orcon want to provide me with a consistent 70down and I can get 100down elsewhere - they will eventually loose customers :-)))

You're completely missing the point that contention will eventually exists on UFB because it's shared infrastructure. Once right performing dimensioning starts to kick in it's not going to matter what ISP you're with, because dimensioning will treat everybody equally in line with the right performing product specs.

This issue probably points to an Orcon issue, but my point is merely that expecting your EIR speed 24/7 is not realistic as it's not how the real world operates. As UFB loadings increase you'll be subject to the right performing performance specs which will see your speed drop below the EIR at times in line with the product specs.

GTRgod

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Geek

#1295314 1-May-2015 21:05

Thanks, I understand your point about 'eventual contention' across all UFB and setting expectations for when that happens.

However, back to the specific issue here please - I know of others from my workplace that can get consistent 100down from Spark & Vodafone ISP's... whilst at the same time my (along with a couple of others) Orcon speed is only getting 70down. To me, this points more toward a possible Orcon ISP specific issue, that I am trying to confirm with others.

Jase2985

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#1295350 1-May-2015 21:57

GTRgod: Thanks, I understand your point about 'eventual contention' across all UFB and setting expectations for when that happens.

However, back to the specific issue here please - I know of others from my workplace that can get consistent 100down from Spark & Vodafone ISP's... whilst at the same time my (along with a couple of others) Orcon speed is only getting 70down. To me, this points more toward a possible Orcon ISP specific issue, that I am trying to confirm with others.

again look at the other thread its full of people with the same/similar issue that you have, slow speed tests inside the orcon network and slow speed tests outside.

kiwikiwi

455 posts

Ultimate Geek

#1295436 1-May-2015 23:46

It really is the same issue. Both inside and outside of the network. You're honestly better off contributing your issue to the same mega thread we already have.

Also if any Orcon employee is paying attention the speedtest.orcon.net.nz is giving off false readings again(mainly on the upload side)

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

JWR

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#1295440 2-May-2015 00:12

sbiddle:
GTRgod:
sbiddle: I know that this is more than likely an issue and will probably be resolved but it is worth remembering one key thing. UFB speeds are *up to* and are a best effort EIR. There is absolutely no guarantee that you will get this speed 24/7, even to Orcon, and you should not have an expectation of this.

As UFB customer numbers ramp up right performing EIR rules will start to come into play.

Thanks, I understand the contract I signed, but 25% seems like a fair bit to me. If 3 people get 25down less, then they have just serviced a fourth customer at 75down at no extra infrastructure overhead?
It's worth remembering another key thing that's important... Customers and freedom of choice.
If orcon want to provide me with a consistent 70down and I can get 100down elsewhere - they will eventually loose customers :-)))

You're completely missing the point that contention will eventually exists on UFB because it's shared infrastructure. Once right performing dimensioning starts to kick in it's not going to matter what ISP you're with, because dimensioning will treat everybody equally in line with the right performing product specs.

This issue probably points to an Orcon issue, but my point is merely that expecting your EIR speed 24/7 is not realistic as it's not how the real world operates. As UFB loadings increase you'll be subject to the right performing performance specs which will see your speed drop below the EIR at times in line with the product specs.

Is there any sort of minimum standard mentioned in the UFB plan?

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