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Wannabe Geek
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Topic # 173474 25-May-2015 03:26
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Hi there,

I live in Onehunga in Auckland and I am 350m away from he nearest exchange cabinet. Since I bought this house in 2012 the internet has been slow. Usually takes about 25mins to download one gigabyte Around 500kbs to 800kbs. However, it was always very stable and consistent on my old Vodafone connection so had no trouble playing games. My equipment has not changed. 

However, after travelling for a year I have signed up with Slingshot and the internet now suffers from lags, spikes and it is very unstable and has dropped off approximately 30 times in the last six weeks. 

I play World of Tanks a lot and this has become almost impossible due to rubber banding and yo yoing. The spikes are absolutely killing it. My wife is also very irritated at the lag in internet browsing as you have to click and wait a lot.

Speedtest shows between 7 - 8mbs down and 1mbs up with a ping of 20 regularly but performance never seems matches that. The slow speed I can live with the spikes I can't.


- I am using a TP Link 8840 ( The old version with the good chip not the T model) and a TP Link WR1043ND. 
- I contacted Slingshot and they could only suggest interleaving (Which they did but it didn't help.)
- I bridged the 8840 to the WR1043ND but it didn't help (Didn't hurt but didn't help so I left it that way).
- I updated the firmware on both devices which I'm glad I did as it made the WR1043ND much more stable but didn't improve performance.
- My whole house has been rewired using Cat 6 cable which connects to the original copper cable running in from the point of entry. And then comes down to two separate switches for upstairs and downstairs. The house is split into two and has separate phone lines for upstairs and downstairs. So there are two phone lines and two internet connections coming into the house (Does this effect performance?) 
- I don't have a master splitter but I have nothing else on the switch except for the modem (And I guess potentially an upstairs internet connection?). I could try installing one myself though as I have the tools.
- I also could try moving the modem in next to the switch in the garage. I havn't yet as I keep having to reset it once a day and don't want to walk all the way out there :-)
- Could I convince Slingshot to put me on VDSL to try and fix the prob as I am only 50m outside the range?

So i'm looking for advice. Do I just have bad internet or do I need to buy a new modem? Is the upstairs connection affecting my internet downstairs? Should I break my contract with Slingshot and go back to Vodafone? Is there something else I could or should be doing. I'm not super techy but I can work most things out eventually. 

I would really appreciate some expert advice on things I can do as Slingshot has basically washed there hands of me. And 350m from a fibre exchange seems really harsh to have terrible internet.

Cheers

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  Reply # 1311022 25-May-2015 03:26
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1311027 25-May-2015 03:40
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If you are just 50m out of VDSL range, then you are probably served off the exchange not a cabinet and are therefore at the limit of the range of the exchange. chorus will not run 50m of cable just to put you on the cabinet, and to be honest VDSL at the limits of the cabinets coverage is pretty crap too.




Richard rich.ms

 
 
 
 


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  Reply # 1311030 25-May-2015 05:48
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do you know what cabinet/exchange you are actually connected to? if you are 350m away from one it doesn't mean you are actually connected to it, you could be connected to one a lot further away. Approximately where in Onehunga are you? i know the area quiet well as i use to live there and my current internet is cabinet fed off the Onehunga exchange even though we are in Mangere Bridge.

there is no hard and fast distance to get VDSL, and anyways 350m is well in inside that, generally speaking on a good line its about 900-1000m before the attenuation is too great to get a VDSL connection above 15mbps.

if you can connect your modem up to the ETP and try eliminating the internal wiring that would be a start, as sometimes internal wiring can play a big part in the issue. you could the try installing a master filter/splitter.

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  Reply # 1311063 25-May-2015 08:57
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Hey OP, sounds a bit like a couple of chaps on Facebook had mentioned. You able to flick me a message with your account number, might get our networks guys to take a look.

Cheers,
Chris






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Wannabe Geek
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  Reply # 1311209 25-May-2015 12:10
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Hi Jase,

Thanks for your reply I am at [address removed]. I PM'd Slingshot to ask what exchange I am on and because they mentioned they may put there network guys on it. Is there a way to find out your exchange other than asking Slingshot? I will move the modem to the ETP tonight and I will attempt the splitter tommorow night as well.

Cheers

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  Reply # 1311289 25-May-2015 13:18
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You are about as far away from the Onehunga exchange as you can possibly be. And there is no way to get connected to another exchange/cabinet if that is another question you may have.




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  Reply # 1311314 25-May-2015 13:46
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May pay to remove your address from your post



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Wannabe Geek
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  Reply # 1311335 25-May-2015 14:25
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Ok thanks Running Man I will remove it now as Jase has kindly answered. Errrr how do you edit your post there is no edit button on the post. Sorry for being stupid if it is right there.

Thanks Jase for your help. Basically from what you are saying I am presuming that unfortunately even though I am only 350m from a cabinet there is no way for me to access it as the cables from my house don't connect to it. Which puts me 2kms from the Onehunga Exchange even though several fibre cabinets are much closer.

So I will put in a master splitter and move my modem to the ETP tommorow.

Is there anything else I can do to improve my connection.

Would a more expensive superior modem hold a better and more stable connection over that 2km range? Do some modems specialize in good connections over long range and if so could you suggest one?

Would changing to Spark help matters? I don't want to move from Slingshot but I heard Spark often has technical and speed advantages over its competitors and my old connection with Vodafone was a lot more stable. 

Cheers



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  Reply # 1311351 25-May-2015 14:39
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Can you post your modem line stats? And are you getting 800kb/s or 800kB/s?

Also, not exactly sure what the phone line wiring is like in your house - can you describe it in more detail? With a line length of a couple of km there is probably gains to be made by ensuring the xDSL side of the wiring in your house is sorted - don't expect miracles though!

A common cause of lags and latency spike is something saturating the upstream connection like a cloud backup or similar, would pay to check those.

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  Reply # 1311353 25-May-2015 14:42
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ISP shouldnt matter too much, the signals travel over the same cables

Your house is only connected to one pair of cables and they only travel to one termination point, and as you've pointed out that point is over 2km away, and there is not a lot you can do to change that.

https://www.chorus.co.nz/network-upgrade-map
Check out that map, throw the filter on for broadband and you can see the area's connected to an exchange and also those connected to cabinets. people within 50m of you are connected to a cabinet, but there is not a lot you can do to change that fact apart from moving.

As you your address, report the post to a mod and ask them to remove it for you.

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