[Snap] Snap - what speed limited to when over cap?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Snap - what speed limited to when over cap?

timmmay

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#173632 30-May-2015 12:40

I see Snap limit your speed once you reach your monthly quota, which I've never done before but may do this month. What speed do they limit you to?

PeterReader

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#1314560 30-May-2015 12:40

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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ChrisNZL

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#1314573 30-May-2015 12:52

"64kbs"

I endured this for two days once, felt like dial-up or worse, pages timed out, stylesheets took forever, images barely loaded.

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PoHq

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#1314575 30-May-2015 12:54

Yup same here, wen't over my limit about a year ago and my fibre connection was reduced to dial up or worse. I'm on unlimited now so not an issue but at the time I went over I just bought an add on and my connection was back to full speed in half an hour or so.

timmmay

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#1314578 30-May-2015 12:56

64kbps is pretty slow, but better than charging people I guess. Not sure I'd bother paying for more data if it's only a couple of days. Thanks :)

naggyman

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#1314582 30-May-2015 13:07

I've gone over before and been limited to 1Mb/s Up/Down. This is on Snap UFB.

Morgan French-Stagg

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timmmay

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#1314592 30-May-2015 13:45

naggyman: I've gone over before and been limited to 1Mb/s Up/Down. This is on Snap UFB.

That would be plenty fast enough for a few days. Maybe I'll go over my cap on purpose just to see what it really does.

sidefx

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#1314713 30-May-2015 17:04

timmmay: 64kbps is pretty slow, but better than charging people I guess. Not sure I'd bother paying for more data if it's only a couple of days. Thanks :)

If it was usable, it'd be ok. But as above I went over once and it felt worse than dialup. Pretty much completely unusable.

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GregM

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#1314937 31-May-2015 08:48

I went over a few days ago, felt like dial up, so just bought a pack yesterday. I have too long to go in the month to stand that.

eXDee

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#1315083 31-May-2015 13:25

When i last experienced this i wondered what method they were using to rate shape - even when you took every device off the connection and tested with one it was completely unusable with a ton of packet loss.
I know websites are more complex these days and loaded with massive JS libraries and media etc, but last time i was capped years ago i don't recall it being this bad, just really really slow.

timmmay

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#1316898 3-Jun-2015 17:07

It seems to be around 256kbps (0.25Mbps) once you hit your limit.

The web is usable, but graphic heavy sites are slow. Multiple tabs of stuff load very, very slowly.

I added a data pack. It was applied instantly.