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2 posts

Wannabe Geek


# 177158 24-Jul-2015 08:50
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Hey there folks not the most tech savy bloke around but I'm here looking for answers for my situation

Im signed up with Slingshot broadband on a capped plan, I believe 200g and as of the past 2 months my service has been getting progressively worse.

I live out in the country but when I first moved into the new home from the city, the speeds were fine and just like town. 500kb - slightly over 1mb download speeds depending on circumstances.

Now I cant even hit 300kb from a steam download at 4 in the morning when im the only one on the connection.
I have tried restarting the modem, many many times. I have called slingshot and gone through a list of things with the people there, had them restart the connection, factory reset the modem, I have purchased a brand new cable from the modem to my desktop, nothing has worked so far.

I also love my gaming, counter strike being the game of choice these days, I have net graph up in that all the time and I used to hold a ping of about 40-50 stable. Now its 60+ and also spikes to 250 ping every 15 seconds or so, completely unplayable. I also notice that if im just browsing the internet or watching youtube or something if someone on another computer say loads facebook it will completely stop my video and have to buffer untill there page is loaded and then it will commence.

Am I being throttled?
The modem is brand new, slingshot sent it just a few months ago.

No hardware, no line changes nothing in the past couple of months since its been slowing down.

This is in Canterbury NZ.




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  # 1350957 24-Jul-2015 08:50
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



xpd

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  # 1350992 24-Jul-2015 09:42
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Being in the country brings in a lot of factors that could cause your issue....  could be the cabinet/exchange being saturated, could be faulty wiring, electric fences, machinery etc causing fun on the line (vibrations etc).

Is there anyone else nearby with internet that you can visit and see how theirs is - if they have same issue, then at least you know its not your equipment at fault. 




XPD / Gavin / DemiseNZ

 

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https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

Emulation - The art of getting your $4000 PC to run an 80's system - and still fails.


 
 
 
 




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Wannabe Geek


  # 1351005 24-Jul-2015 09:54
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Only like 6ks out from town on a small block of land, no heavy machinery gets used here and no electric fences, I will see if its okay to check in with the neighbor and there connection this evening.

Wiring could be an issue, its actually the first thing that comes to mind regarding my connection, but as I said when we first moved into the home and got it set up, it was fine. Downloads hitting 1.2mbs, pictures loading instantly all that good stuff, but its just been getting worse and worse ( noticeably over time ), now facebook wont even load if im listening to music on youtube, I cant multi task. So if it is the wiring, it was fine, and now its not. So something must have happened if thats the case, but I wouldn't have a clue!

Edit: - Note I also have to constantly " repair " my connection through windows, like if pages wont load etc a repair will fix it and it will work, any amount of time later, 10 minutes - 1 hour w/e it will play up again and I have to repair, this could be attributed to IP conflict or something.. but it happens when im the only one plugged into the modem. I find myself repairing the connection several times a day.

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  # 1351174 24-Jul-2015 14:08
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Can you post your line stats,?

 

 

Have you sync speeds changed or just your "in real life" speeds,

 

 

If you are 6 km from town you are likely on a cabinet somewhere and its backhaul could be getting saturated,

 

 

Was is worse over the last two weeks ( school holidays), if so then its probably contention issues...

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  # 1351175 24-Jul-2015 14:12
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aproximatly where do you live? maybe the street name and a rough number range so people can check the equipment you are connected to.

also try and answer some of peter readers questions in the second post

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  # 1351196 24-Jul-2015 14:55
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Hi OP,
Want to PM some details? Or just call in (it will be faster - and there's only two people in the queue at the moment) 0800 89 2000.
Also - at the same time, I'd consider moving from 200GB to unlimited - it may even be cheaper.
Cheers, Quentin




Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]


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  # 1366702 14-Aug-2015 23:32
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Psyminds: Only like 6ks out from town on a small block of land, no heavy machinery gets used here and no electric fences, I will see if its okay to check in with the neighbor and there connection this evening.

Wiring could be an issue, its actually the first thing that comes to mind regarding my connection, but as I said when we first moved into the home and got it set up, it was fine. Downloads hitting 1.2mbs, pictures loading instantly all that good stuff, but its just been getting worse and worse ( noticeably over time ), now facebook wont even load if im listening to music on youtube, I cant multi task. So if it is the wiring, it was fine, and now its not. So something must have happened if thats the case, but I wouldn't have a clue!

Edit: - Note I also have to constantly " repair " my connection through windows, like if pages wont load etc a repair will fix it and it will work, any amount of time later, 10 minutes - 1 hour w/e it will play up again and I have to repair, this could be attributed to IP conflict or something.. but it happens when im the only one plugged into the modem. I find myself repairing the connection several times a day.


Hope its not a 6km phone line!! probably connecting to a cabinet there. Can you post the line stats shown by your modem's status page?




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

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