slingshot cant help with the lines so who can?

Forums › Slingshot and CallPlus › slingshot cant help with the lines so who can?

odin

2 posts

Wannabe Geek

# 181341 11-Oct-2015 19:55

Hi ive been having issues with the abysmal net speeds in the area i live.weve had a chorus guy out (via slingshot complaint) and he says the lines in the area are terrible and need replacing,slingshot say they cant do anything about this because they dont own the lines but we pay for broardband through them and were not getting broardband.i dont know where to go from here as chorus contact say they dont deal with clients.how cn i get the lines upgraded in my area.https://www.speedtest.net/result/4735723953.png heres the speed test i did today.two people cant use the net at the same time and im at a loss of what to do next who do i contact to sort this?

- no phoneline
- Your ISP and plan : naked broardband unlimited
- Type of connection (ADSL, ADSL2, VDSL) :adsl
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) ????
- Your general location (or street): xxx lower timaru rd tatarimaka
- If you are rural or urban :rural
- If you know your connection is to an exchange, cabinet or conklin : cabnet
- If your connection is to a ULL or wholesale service :????
- If you have done an isolation test as per the link above:????

Mod edit: SB - removed address

PeterReader

5738 posts

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# 1403968 11-Oct-2015 19:55

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Jase2985

8947 posts

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# 1403980 11-Oct-2015 20:39

One person supports this post

modem stats, login to the modem and find the page that shows the DSL connection speeds etc if you told us the modem it might help

unfortuneatly there is not much the ISP nor chorus can do. Chorus isnt wanting to spend money upgrading copper services, and its not a fault as you are above the regulated minimum for this type of service, and its not an ISP issue so not much they can do.

Look into RBI wireless, as thats about the only way you will get better speeds.
http://www.sparknz.co.nz/news/ruralwirelessbroadband/
http://www.vodafone.co.nz/broadband/rural/?gclsrc=aw.ds&gclid=CLOX2-r0ucgCFUkIvAodlLwLVQ&dclid=CKaq1-v0ucgCFVSZvAod2XAIvA

these guys are highly recommended on here:
http://www.ultimatebroadband.co.nz/rbi-wireless.html

what sort of cell signals do you get at your house? looking at vodafone it looks like you are due in the next 12 months

odin

2 posts

Wannabe Geek

# 1403985 11-Oct-2015 20:43

yeah i didnt think there was much i can do.the modems jst a standard one from slingshot.
thanks anyway i will look into the ultimate broardband.

hio77

'That VDSL Cat'
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Spark

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# 1403987 11-Oct-2015 20:44

I would remove your address from the OP.

looks like cabinet you are fed off is OTO/D but certainly on the longer side of things in terms of distance so slow speeds are to be expected.

This cabinet is planned to be upgraded between now and June 2016, once that upgrade is complete you will likely find things are more consistent.

Primo Wireless do however appear to have coverage in your area, have you considered looking at what they can offer you?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

sbiddle

28423 posts

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Biddle Corp

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# 1403988 11-Oct-2015 20:48

One person supports this post

Without seeing your line stats it's not possible to know your maximum speed, but based on your location your connection is working as designed and has absolutely nothing wrong with it, and there is nothing that can be fixed. You're on a ADSL1 BUBA connection which will be subject to congestion.

In a nutshell your connection is not broken, is working as designed, meets the Commerce Commission's regulated broadband product offering requirements. Like the other people in the same situation your solution is to move to wireless RBI which is intended to be the solution for most rural areas instead of upgrading copper infrastructure, or you can look at wireless providers such as Primo who may provide coverage in your area and will provide a vastly superior product. Your cabinet is due to be upgraded, but without knowing your distance from it (which sync stats will show) it's not possible to know if it will improve your speeds considerably.

You can read all about this very issue on the literally hundreds of other threads on here discussing this very issue, or in the blog post I wrote about the issue http://www.geekzone.co.nz/sbiddle/8780