I have been a customer at my previous address and service/speeds were great. mI then moved in with a mate. He had Vodafone and the speeds were being throttles l;ike crazy at peak so I suggested switching to Slingshot.
The Voda line speed was 15Mbps...Not too bad - but could be better - we are 1.1 km from a cabinet and not much further from the exchange.
The switchover took a long time as the online process did not handle going from a Naked connection correctly and no one called to get the missing info till I chased up after 10 days.
Anyway...switchover occcurred and we has 13Mbps max line speed (I am refering to the modems max download link rate (Netgear D7000 and the Slingshot issued one are about the same). Gave it 15 days to 'bed in' and no speed increase so rang slingshot and they agreed to drop us back to ADSL as the speed was not good. All good I thought....cant get great speed at 1.1 km....but when the change to Slingshot ADSL occurred, the max connect speed was now only 9Mbps. Rang Slingshot and they got Chorus to check. Chorus say no issues.....even though the lines a few weeks before provided ADSLK at 1.5MBps or more?????
Was not stuck between a rock and a hard place so asked Slingshot to bump us back to VDSL...hoping to be back at 1.5MBps or better...but no...No the VDSL max rate is only 10000 kbps.
FYI....when we had the Slingshot ADSL, I tried removing the master filter incase it was faulty...no apparent change. I have tried 2 modems and both give very similar sync speeds.
Where do I go now? Slingshot support have tried to help, but now I am getting frustrated (trying not to blame Slingshot as I believe it is a Chorus issue).
All I want is internet at 1.5MBps or better so my flatmate and I can both stream at the same time....
Please help Slingshot.