Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

2 posts

Wannabe Geek

Topic # 189546 3-Jan-2016 21:45
Send private message

I've been living in a semi rural area for about 18 months, and while suffering from general slow ADSL speeds, am having issues with Netflix performance since moving to Slingshot in the past couple of months. We were with Vodafone and decided to move after their support service seemed to get worse and the icing on the cake was when they did a remote upgrade of my router and broke it, then denied the upgrade had anything to do with the problem.

My general performance is acceptable given that I get download speeds of around 3-4mb/s but sometimes Netflix drops to very low quality, or stops all together. Most of the time when this happens, I'll run a speed test and find that it reports 'normal' results.

My question is, does anyone else have similar issues using Netflix over Slingshot ADSL. Also, is there any known reason for this type of issue?

The connection details are:
SNR margin - 118
Attenuation - 445
Downstream rate - 3687
Upstream rate - 984

Location is Razorback Rd, Pokeno/Bombay and I believe we are connected to the Bombay Exchange

Create new topic
5429 posts

Uber Geek
+1 received by user: 234


  Reply # 1460830 3-Jan-2016 21:45
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.



If you are posting regarding DSL speeds please check that



- you have reset your modem and router



- your PC (or other PCs in your LAN) is not downloading large files when you are testing


- you are not being throttled by your ISP due to going over the monthly cap



- your tests are always done on an ethernet connection to the router - do not use wireless for testing



- you read this topic and follow the instructions there.



Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:



- Your ISP and plan



- Type of connection (ADSL, ADSL2, VDSL)



- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)



- Your general location (or street)



- If you are rural or urban



- If you know your connection is to an exchange, cabinet or conklin



- If your connection is to a ULL or wholesale service



- If you have done an isolation test as per the link above



Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.



A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.



I recommend you read these two blog posts:



- Is your premises phone wiring impacting your broadband performance? (very technical)



- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

1385 posts

Uber Geek
+1 received by user: 502

  Reply # 1460850 3-Jan-2016 23:38
Send private message

American or NZ Netflix?


7096 posts

Uber Geek
+1 received by user: 3333

Lifetime subscriber

  Reply # 1460859 4-Jan-2016 00:12
Send private message

It also depends what cabinet you're connected to.

There are a couple of VDSL areas on Razorback Rd with a number of cabinets just recently been upgraded - Since you're with Slingshot (likely on their "better network") being connected to the exchange would be the less optimal situation for you (feel free to DM me your address and I can check further) only since there are cabinets on that road likely closer to you than the Exchange.

The slow Netflix performance could be due to a number of reasons - more information on this is needed.

2 posts

Wannabe Geek

  Reply # 1460911 4-Jan-2016 09:00
Send private message

DarkShadow: American or NZ Netflix?


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43

Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27

2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21

Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18

Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30

Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54

New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12

D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01

Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26

OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28

Vocus Communications wins a place on the TaaS panel
Posted 26-Jan-2018 15:16

SwipedOn raises $1 million capital
Posted 26-Jan-2018 15:15

Slingshot offers unlimited gigabit fibre for under a ton
Posted 25-Jan-2018 13:51

Spark doubles down on wireless broadband
Posted 24-Jan-2018 15:44

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.