Slow Netflix performance on Slingshot ADSL

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pcp192

2 posts

Wannabe Geek

#189546 3-Jan-2016 21:45

I've been living in a semi rural area for about 18 months, and while suffering from general slow ADSL speeds, am having issues with Netflix performance since moving to Slingshot in the past couple of months. We were with Vodafone and decided to move after their support service seemed to get worse and the icing on the cake was when they did a remote upgrade of my router and broke it, then denied the upgrade had anything to do with the problem.

My general performance is acceptable given that I get download speeds of around 3-4mb/s but sometimes Netflix drops to very low quality, or stops all together. Most of the time when this happens, I'll run a speed test and find that it reports 'normal' results.

My question is, does anyone else have similar issues using Netflix over Slingshot ADSL. Also, is there any known reason for this type of issue?

The connection details are:
ADSL 2+
SNR margin - 118
Attenuation - 445
Downstream rate - 3687
Upstream rate - 984

Location is Razorback Rd, Pokeno/Bombay and I believe we are connected to the Bombay Exchange

PeterReader

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#1460830 3-Jan-2016 21:45

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

DarkShadow

1647 posts

Uber Geek

#1460850 3-Jan-2016 23:38

American or NZ Netflix?

michaelmurfy

meow
13263 posts

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#1460859 4-Jan-2016 00:12

It also depends what cabinet you're connected to.

There are a couple of VDSL areas on Razorback Rd with a number of cabinets just recently been upgraded - Since you're with Slingshot (likely on their "better network") being connected to the exchange would be the less optimal situation for you (feel free to DM me your address and I can check further) only since there are cabinets on that road likely closer to you than the Exchange.

The slow Netflix performance could be due to a number of reasons - more information on this is needed.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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pcp192

2 posts

Wannabe Geek

#1460911 4-Jan-2016 09:00

DarkShadow: American or NZ Netflix?