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fuzzythinker

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#191301 31-Jan-2016 14:28
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Nothing changed on my end.

 

Phone calls to support a waste of time (yes my router is working & no I don't need to take it to a mates house to prove it).

 

Has a nearby cabinet melted?

 

 


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Brumfondl
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  #1482238 31-Jan-2016 14:38
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As posts with absolutely no information go, this one is a doozy...

 

 

 

Would help to at least know what sort of internet you have and what troubleshooting you have done.






 
 
 

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michaelmurfy
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  #1482240 31-Jan-2016 14:42
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Please answer PeterReader...

 

PeterReader: Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds. 

 


If you are posting regarding DSL speeds please check that

- you have reset your modem and router
- your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
- your tests are always done on an ethernet connection to the router - do not use wireless for testing
- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan
- Type of connection (ADSL, ADSL2, VDSL)
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
- Your general location (or street)
- If you are rural or urban
- If you know your connection is to an exchange, cabinet or conklin
- If your connection is to a ULL or wholesale service
- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)
- Are you receiving a substandard ULL ADSL2+ connection from your ISP?





Michael Murphy | https://murfy.nz
Referral Links: Octopus Energy ($50 Credit) | Tesla | Quic Broadband (use R122101E7CV7Q for free setup)

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roobarb
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  #1482244 31-Jan-2016 14:57
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We had an very slow connection in the 1990s but ignoring it did not make the internet go away.




fuzzythinker

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  #1482256 31-Jan-2016 15:12
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Apologies.

 

The lack of information is actually directly linked to the problem - a previous much more comprehensive post timed out when I hit post. Frustration lead to a much shorter starter.

 

We are on a standard ADSL naked broadband plan from Slingshot. Normally this handles netflix/seemless browsing/spotify/skype no problem.

 

So far have only done the call the helpline thing - which as mentioned above was a complete waste of time. (except i found out I that we have reached the end of the 12 month contract - maybe its time to consider an alternative ISP)

 

Location is Grange Rd Mt Eden. We are in a row of units so I'm not sure if that impacts.

 

Its not a high traffic issue as its a 24hr problem.

 

A previous total internet outage a couple weeks back resolved itself after about 48hrs.

 

Currently connection is so slow / intermittent I can barley check my email.

 

 

 

EDIT***its a UCLL exchange***


Lias
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  #1482261 31-Jan-2016 15:27
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Line stats would be a good start





I'm a geek, a gamer, a dad and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it.


fuzzythinker

28 posts

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  #1482264 31-Jan-2016 15:39
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Will give the line stats a shot...

  #1482275 31-Jan-2016 15:59
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how have you proved your router is working?




fuzzythinker

28 posts

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  #1482298 31-Jan-2016 16:25
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I know the router works because when the Internet died before I was told to test it. I didn't get round to it before my connection revived itself and everything went back to normal -so it wasn't the router last time and I'm 99 percent sure it isn't the router this time.

On another note how do I do line stats? I can log on to the router page but where to from there? - Assuming the router page is the place to be?

noroad
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  #1482301 31-Jan-2016 16:37
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fuzzythinker: I know the router works because when the Internet died before I was told to test it. I didn't get round to it before my connection revived itself and everything went back to normal -so it wasn't the router last time and I'm 99 percent sure it isn't the router this time.

On another note how do I do line stats? I can log on to the router page but where to from there? - Assuming the router page is the place to be?

 

 

 

Your trust in your router is quite possibly misplaced, especially when you no so little about whatever it is (why are you posting here if you will not actually give any information out, do you want your issue fixed, or are you just venting?) that you can't see your line stats.


  #1482312 31-Jan-2016 16:44
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again how do you know your router isnt the issue? have you tested it on another connection? have your tried another device on yours?

 

what device do you have? then people may be able to tell you where to go for line stats


fuzzythinker

28 posts

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  #1482464 31-Jan-2016 21:51
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One of two

 

 


Firebreaker
269 posts

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  #1482466 31-Jan-2016 21:54
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fuzzythinker:

 

 

 

One of two 

 

 

That doesn't make any sense...


fuzzythinker

28 posts

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  #1482469 31-Jan-2016 21:57
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So it's cycling between the two status above every few seconds 

 

Doesn't make much sense to me either 


clinty
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  #1482473 31-Jan-2016 22:00
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What is the make and model of your modem?

  #1482474 31-Jan-2016 22:01
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given the second image says you are connected at 6mbps down and .38mbps up with a attenuation of 26dB. your upload is probably kiling your download

 

looks like there is a wiring issue, do you have a master filter installed?


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