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#194899 29-Mar-2016 13:50
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On 26th Feb, I requested a plan change (from "old" 30Mbs to "new" 100Mbs UFB).  This meant changing from Orcon's "old" backend systems to their "new" backend systems; which I was aware of prior to doing this.  As part of that, I needed to be signed up as a new account number, etc, etc.  The actual change went live on 4th March; and apart from a glitch with our phone seems to have been fairly smooth.

 

However, I'm getting totally confused with the bills I'm now getting - from both the "old" and "new" systems.  My billing dates have changed to a random date that doesn't seem to have anything to do with the date of request or the date of the upgrade; I've got bills now from both "old" and "new" systems covering the same time periods; I've apparently got "the first month free", except it isn't as I'm being charged by the other system; it's just a mess.

 

1.  I know I'm not the only person here who has done this - did any of the rest of you get the "I'm being mucked about" feeling as well over this?   Or was it all straightfoward??

 

2.  If there are any lurking Orcon staff that could put me in touch with someone on the billing side of things who can explain what's going on, this would be much appreciated.  (I have raised a support ticket, will PM the details on request to Orcon staff).

 

Thanks.


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  #1522256 29-Mar-2016 15:21
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Sounds like changing ISP rather than upgrading with them would be the easier option for anyone in the future who is still on the old system and wants to have a faster connection.





Richard rich.ms



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  #1522271 29-Mar-2016 15:27
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richms: Sounds like changing ISP rather than upgrading with them would be the easier option for anyone in the future who is still on the old system and wants to have a faster connection.

 

That's probably a little harsh; the upgrade in speed happened within a couple of working days, and that lag was (presumably) partially Chorus' systems/procedures as well.  None of it was particularly "difficult".


 
 
 
 


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  #1522485 29-Mar-2016 21:20
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I reported my experience here http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=192265

 

Can't see a double billing but had to pay by direct debit as they couldn't handle my auto payment for some reason. The bit about being overdue was weird, too.

 

Hoping all sorted by next bill.


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  #1522494 29-Mar-2016 22:01
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jamesrt:

 

richms: Sounds like changing ISP rather than upgrading with them would be the easier option for anyone in the future who is still on the old system and wants to have a faster connection.

 

That's probably a little harsh; the upgrade in speed happened within a couple of working days, and that lag was (presumably) partially Chorus' systems/procedures as well.  None of it was particularly "difficult".

 

 

That's not Chorus's fault. If you order a speed change during business hours, it will be completed next day at 6am (as long as it's not Sunday or public holiday).


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