Fibre optic failure

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DamageInc

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#208266 3-Feb-2017 19:32

Evening all,
Came home today to no internet. Turned the modem off at the wall for 20mins and nothing. Turned it off for about 1.5hrs still nothing.
Rang slingshot, was a failure at some stage in my area but all good now. Only problem was the optical light on the wall unit was solid red so still no internet.
End result is a technician is booked to come within the next 3 days. Big bummer with a long weekend upon us.

Anyone else had this issue? Resolved easily?

Pop! OS

froob

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#1715133 3-Feb-2017 20:01

Sounds the same as an issue we had a few months back. A technician had accidentally knocked out our connection while connecting up one of the neighbours in the pit down the street. A couple of people I know have had the same issue, so anecdotally it seems common. My guess is the same has happened to your connection.

Happily they had us up and running not long after I reported the fault.

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DamageInc

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#1715138 3-Feb-2017 20:22

There have been chorus digging several blocks over so hopefully that's all that's happened, fingers crossed.

Pop! OS

hio77

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Lizard Networks

#1715171 3-Feb-2017 21:34

Fibre faults themselves are quite easy.

copper you may still get a slim connection, or there will need to be line tests done etc.

Fibre, Is the optical red, Try a reboot, Still red. File fault.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

DamageInc

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#1715243 4-Feb-2017 08:24

hio77:
Fibre, Is the optical red, Try a reboot, Still red. File fault.

Yes optical light is solid red. First I did a 20min reboot that didn't work then did a 1.5hr reboot which also did nothing.
What and where is a file fault?

Pop! OS

DarkShadow

1647 posts

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#1715244 4-Feb-2017 08:26

File is a verb. It means to make a report to your ISP.

And for reboot just leave it off for 5 minutes don't need to wait so long.

PANiCnz

990 posts

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#1715393 4-Feb-2017 13:48

I had a similar situation and Spark logged an urgent ticket with chorus and we had the tech out at 9am on a Sunday. See if slingshot can do something similar?

DarkShadow

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#1715484 4-Feb-2017 18:30

PANiCnz: Spark logged an urgent ticket with chorus

Sorry to burst your bubble, but no, Spark didn't do that. If they did, the tech would've been out in 2 hours and it would've cost Spark $700+GST.

Not that they need to though, they just need to lodge a a standard fault ticket, and that is usually responded to in one day, and that includes weekends and public holidays.

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DamageInc

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#1715698 5-Feb-2017 12:37

DarkShadow: File is a verb. It means to make a report to your ISP.

Lol I'm a dummy of course yep did that they reckoned 3 days max someone would be here to fix it

Pop! OS

DamageInc

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#1715699 5-Feb-2017 12:41

Quite surprised a technician turned up yesterday and fixed it. About 50m down the road he found in the service hole our line was sliced which from all accounts can happen when techies are working in and around the same area.
All fixed back up and running.

Pop! OS

hio77

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Lizard Networks

#1715803 5-Feb-2017 17:51

DamageInc: Quite surprised a technician turned up yesterday and fixed it. About 50m down the road he found in the service hole our line was sliced which from all accounts can happen when techies are working in and around the same area.
All fixed back up and running.

Yeah my apologies, I mean't lodge a case with your RSP.

I was writing from a RSP rep position, Optical out, quick restart to make sure its nothing easy to resolve on the spot.

Put through fault.

Copper however, may still manage to somehow connect but be rather slow etc..

Glad to hear your fault is resolved!

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

richms

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#1715818 5-Feb-2017 20:05

This is a really common fault, something caused by other techs working on the gear. Once every house has a fiber install it should all settle down since they wont be in and out of the pits with the splitters all the time

Richard rich.ms

Behodar

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#1715881 5-Feb-2017 21:57

DarkShadow: they just need to lodge a a standard fault ticket, and that is usually responded to in one day, and that includes weekends and public holidays.

That's good to know. When mine failed back in 2015 there wasn't a weekend service, so naturally I got home from work last thing Friday and found the connection down...