Internet Issues - SLINGSHOT

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Internet Issues - SLINGSHOT

Blockster

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#208499 14-Feb-2017 21:26

Hello all - My family and I are at our wits end with an internet issue

We have been dealing with Slingshot and she's been a hard slog

My wife, computer illiterate and my 13 year old knows more than me

My wife has talked a few times to the customer service people and I have both talked and emailed the tech support team

In a nutshell, there is a download issue, it crawls and only barely, you connect fine on either wireless or ethernet but any download does not function

Slingshot have a process that they like you to follow, involves DNS Server changes, Running a script (bat file) etc, we have done all sorts, Slingshots requests and our own investigations, have tried a lot of things

Tracert and pathping using the CMD function shows the culprit, early time out either at or near modem

We have had very little in the way of direction of basic help from SS

SUMMARY

Line Speeds are fine - both wired and wireless, no issues - tested plenty

New Modem has been reset plenty

Affects PC and Laptop to the same level

Tried both PC and Laptop at another location under a different network and all fine .... so dont believe it is any settings or firewalls in any computer

We can read Stuff and Trademe and vaguely watch youtube with plenty of buffering going on, when you download anything it will take 2 to 15 hours

Any ideas on what else we can try ?

Much appreciated - Cheers

Aaron and Jenny

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BDFL - Memuneh
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#1720223 14-Feb-2017 21:29

Is this ADSL or VDSL? When was the installation? Do you have a master filter installed? Can you post modem stats?

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Blockster

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#1720228 14-Feb-2017 21:40

VDSL is the service provided

The Modem is a

VDSL/ADSL WIFI GIGABIT MODEM ROUTER
NF4V

Unsure about the master filter - didn't realise we needed one ?

Also worth noting and Im not sure if this is indeed anything but if you see the below pics (tracert on youtube, smh.au and a star wars game site by son plays on)

Youtube hops fine

SMH.AU doesnt has per normal with most - when the timeout happens, tranzpeer.net is involved in the failure ?

Thanks

Sounddude

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#1720232 14-Feb-2017 21:48

The BNG has a ICMP protect rule on it which limits the amount of ICMP it will reply to. This will make it look like its got a high ping but in reality its not the issue.

Linux

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#1720239 14-Feb-2017 22:04

First step get a expert in to check out the house wiring and install a VDSL master filter before going off at ISP

Linux

Stu

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#1720240 14-Feb-2017 22:04

Moved to the Slingshot sub-forum

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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#1720243 14-Feb-2017 22:19

It seems there are multiple recent cases of Slingshot/Orcon customers on VDSL having issues with international traffic.

http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=207718

http://www.geekzone.co.nz/forums.asp?forumid=81&topicid=208204

All this seems to coincide with the introduction of IPv6, is IPv6 taking up all the bandwidth or something? :P

Now that UFB is going IPv6 can we expect the same problems??

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Blockster

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#1720294 14-Feb-2017 22:38

Thank you all :)

Appreciated

euge

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#1720814 15-Feb-2017 19:58

yitz: It seems there are multiple recent cases of Slingshot/Orcon customers on VDSL having issues with international traffic. http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=207718 http://www.geekzone.co.nz/forums.asp?forumid=81&topicid=208204 All this seems to coincide with the introduction of IPv6, is IPv6 taking up all the bandwidth or something? :P Now that UFB is going IPv6 can we expect the same problems??

I had the same problem while on ADSL since Dec, hence the 'upgrade' :/

Blockster

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#1720841 15-Feb-2017 20:43

I am talking to Sling shot in the morning again

Should I be bringing up this IPv6 conversation ? I dont have the knowledge as many here do so I learn on the fly

We continually go backwards with SS, today they asked us to do the same tests we did twice previously, seems to be no system for continuance of service

10 days later, seriously considering opting out. The Mrs has the email of Mark Callander, Vocus Chief and Taryn Hamilton GM of SS, and she will eventually contact them, there is something not quite right with 10 days and asking the same questions as day one, will give it 24 hours

Thanks for ideas in any case

Linux

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#1720848 15-Feb-2017 20:57

Have you had an expert in to check out the house telephone wiring and master filter installed?

Linux

Blockster

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#1720891 15-Feb-2017 22:05

Thanks Linux, there is a filter there yes

Checking wiring is not the logical next step, that would feel like, jumping the gun when nothing else has been considered

If it was the wiring, surely it would affect every website visited in a generic fashion, both incoming and outgoing data ? rather than a specific issue

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#1721010 16-Feb-2017 08:58

Could be some intermittent wiring fault - affected by water, or corroded wires, or interference from someone else's equipment, or monitored alarm.

Also is that one of those filters you plug into the wall or an actual filter installed as part of the wiring?

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Spyware

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#1721018 16-Feb-2017 09:12

Blockster:

Thanks Linux, there is a filter there yes

Checking wiring is not the logical next step, that would feel like, jumping the gun when nothing else has been considered

If it was the wiring, surely it would affect every website visited in a generic fashion, both incoming and outgoing data ? rather than a specific issue

Wiring should be the first thing considered with VDSL. We aren't talking about inline filters but rather a filter that isolates DSL signal from the voice circuit/cable stubs and is installed at external termination point. You haven't provided the stats from the modem or even a speedtest.net test to give any indication of the health of the connection. VDSL installed on previously acceptable ADSL connections may result in worse performance and very low upload speeds simply because of the lack of a master filter.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

Blockster

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#1721088 16-Feb-2017 11:15

Its plugged into the wall - the speeds are fine - stats to the modem ? is that from the manufacturers website or do I need to find those stats from the wireless router admin area ?

In your opinion, Is the timing out within the trace or ping test irrelevant ?

The 2 websites that dont timeout and work ok - youtube and netflix ....... everything else we use, a 30 sec download is over an hour, most other websites where data is coming and going it struggles

Thanks mate

Spyware

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#1721142 16-Feb-2017 12:09

Speedtest shows mediocre speeds.

Sync and attenuation figures are obtainable from the modem itself.

An inline filter doesn't isolate the voice circuits and other cable stubs as it is unfiltered in respect to the dsl signal. If you have an alarm connected to phone wiring you definitely need a master filter at ETP. Installing a master filter may significantly increase the sync rates depending on condition and layout of wiring.

Your tracerts are normal and irrelevant in my opinion.

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