Orcon Down once more

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon Down once more

ronw

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#230345 20-Feb-2018 10:37

Orcon went down early this morning. Rebooted modem nothing. It seems to be working but cannot access internet. Nothing on Orcon website. Finally after trying everything I rang Orcon at 9.00. I get a voice message saying Orcon Auckland users cannot browse internet.
FFS so effectively we have all been without Internet for 5+hours. They have now updated web page to say that Auckland cannot browse. Well yes but cannot do anything at all. Cannot get my newspaper download. No access to news
sites and no email which is a real pain. Is it time to give Orcon the flip. What are other ISPs outages like?

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#1960792 20-Feb-2018 10:47

all ISP's will have random outages its a fact of life.

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#1960801 20-Feb-2018 10:51

All IPS's have outages so just wait it out for the issue to be sorted

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ResponseMediaNZ

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#1960815 20-Feb-2018 11:00

It was not just Orcon, Was all Vocus customers in Auckland by the sounds. Yes in-covenant but you just do something else.

Yup its fact of life not one ISP in NZ will ever be able to provide 100% up time unless you want to pay big big bucks for the privilege.

ronw

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#1960821 20-Feb-2018 11:08

Do we have anyone monitoring ISPs to see what sort of service they provide. You day it's all Vocus not surprised at all no wonder they are on the sale block. Guess this sorry of thing will drive down the sale price

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michaelmurfy

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#1960822 20-Feb-2018 11:12

@ronw It doesn't matter who you sign up to - all providers experience outages. It is normal.

I used to monitor this and all providers are about the same outage wise. Don't jump ship because there was an outage as I bet you when you do, you'll experience another outage on your new ISP.

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ResponseMediaNZ

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#1960829 20-Feb-2018 11:22

ronw: Do we have anyone monitoring ISPs to see what sort of service they provide. You day it's all Vocus not surprised at all no wonder they are on the sale block. Guess this sorry of thing will drive down the sale price

There is a lot of factors that go into an outage though... Are you talking pure ISP outage of a core switch or a back-haul outage, Server Fault, idiot that hit a cabinet and took out just your street. The list goes on.

Like has been said why jump ship just because of a small outage.

yitz

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#1960839 20-Feb-2018 11:40

I read that service is back up again?

Seems they also tried to blame Chorus at the start.

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#1960841 20-Feb-2018 11:41

Seems they also tried to blame Chorus at the start.

Don't believe everything you read in the paper.

ronw

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#1960886 20-Feb-2018 11:46

Ok We are back up again coming up seven hours of outage. Thanks God I was getting tired of doing eveythging on a cell phone.

A few points.

1. I was not complaining about the outage but the sheer number of them, and the fact that Orcon's router never reconnects after an outage. I have to get up and reset the router every time which these days seems to be weekly. In the end I added a device to monitor the Internet and reset the router if no internet activity. That lets me sleep a bit longer but this one went on so long I had to get up.

2. Someone said it was all of Vocus Group. Not surprised at all and not surprised that Vocus is on the sale block. I imagine outages like this will drive down the sale price.

3. We all have so many devices that rely on Internet that outages can be a real pain eg Security alarms, medical alert devices, telephones, television etc etc. yes some of these devices have cellular fallback but in the case of alarms the cameras are disabled because the size of security camera uploads.

4. Re having a pretty good system. We will never know becasue I doubt that Vocus are going to tell what they did wrong. Someone else suggested outages can happen because of people accidents etc. Not is an properly run company. If a techie somehow managed to take down the whole Auckland provence for one company then something is wrong. Fire the CEO not the techie. If the system is properly designed as I stated before with dual everything and with alternate Internet access points then you can start to reduce outages. There should be rigourous change control processes with a full time change control manager and every change should require proper testing and failback facilities. It is not rocket science it should be just part of every major business and usually is. I have no idea what the Vocus groups change control is like but I have a suspicion it is lacking.

Anyway all back now so I will go do somne work.

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ronw

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#1960887 20-Feb-2018 11:54

@michaelmurfy Its the frequency more than the outage see my expanded reply in this thread

michaelmurfy:

@ronw It doesn't matter who you sign up to - all providers experience outages. It is normal.

I used to monitor this and all providers are about the same outage wise. Don't jump ship because there was an outage as I bet you when you do, you'll experience another outage on your new ISP.

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Nexus 6P 32Gb
Nexus 6 Phone
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Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

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#1960899 20-Feb-2018 12:07

@ronw point 4 do you want to pay 2 to 3 times per month for your home broadband? If not then point 4 is pointless as it's back to costs to run the business

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yitz

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#1960901 20-Feb-2018 12:09

Sounddude:
Don't believe everything you read in the paper.

Have to say reading "A spokesman says it is down for an indefinite period of time" was quite concerning, didn't want to see them do a Woosh, poor attempt at click bait :-(

ronw

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#1960903 20-Feb-2018 12:13

Nothing to do with the cost it is how you run a company and if any company offering a service to clients doesn't run their business like this they will not survive very long. Spark has rigorous change control process and I have seen the same in much smaller companies. It is like Health & Safety and if you ignore them it will be at your own peril

Linux:

@ronw point 4 do you want to pay 2 to 3 times per month for your home broadband? If not then point 4 is pointless as it's back to costs to run the business

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#1960911 20-Feb-2018 12:24

@ronw I suggest you go back over point 4 you actually wrote and quoted below

" If the system is properly designed as I stated before with dual everything and with alternate Internet access points then you can start to reduce outages "

I don't know what world you live in but having " dual everything ' adds huge costs to the business even having hardware on standby still uses power and believe it or not but power is not free and when hardware upgrades happen you need 2 of everything

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ResponseMediaNZ

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#1960913 20-Feb-2018 12:28

ronw:

Nothing to do with the cost it is how you run a company and if any company offering a service to clients doesn't run their business like this they will not survive very long. Spark has rigorous change control process and I have seen the same in much smaller companies. It is like Health & Safety and if you ignore them it will be at your own peril

T&C: Pretty Self Explanatory

https://www.orcon.net.nz/terms/broadband

2.4 We will use all reasonable endeavours to make our Services available to you at all times. However, our Services rely on us using networks and Services owned by other people. As a result, we cannot promise that our Services will always be available or fully functioning. If our Services are unavailable for any reason, we will endeavour to restore them as soon as possible.

11.3 We strive to always provide quality Services and to exercise reasonable skill and care in performing our obligations to you. However, in rare circumstances, we may be prevented from doing so because of an act of God, act of State, riot, insurrection, civil commotion, strike, sanctions, boycott, embargo or any other circumstance beyond our reasonable control. If that happens, we will try to let you know about it as soon as we reasonably can. Where those circumstances prevent us from providing Services to you, our obligations to you will be suspended in relation to the affected Services and we are not liable to you in those circumstances.

11.4 You acknowledge that no third party whose network or Services we use to supply Services to you (nor any officer, employee, contractor or agent of such third party) is in any way liable to you in connection with our Services. This clause is intended to confer a benefit which those third parties can enforce.

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