Greetings,

we signed up with slingshot VDSL and as we semi rural VDSL was the fastest connection available. I've been using the FritzBox 7490 modem and fritz-Phone on vodafone vdsl with no problem at all , both working as it should be.

Followed the setup guide on the slingshot website for the FritzBox 7490 modem https://help.slingshot.co.nz/hc/en-us/articles/360001599234-How-to-set-up-DSL-on-a-Fritz-Box-7490

Got the DSL connection but no internet, have talked to slingshot many times the last weeks and they suggested that our modem has a fault. We have at our workshop the same modem and phone working on vodafone, took it home one night tested and has the same problem and modem log entries.

Modem log:

timeout during PPP negotiations

internet connection cleared 

timeout during PPP negotiations

internet connection cleared 

slingshot support say they don't see us logging in and /or having right or wrong login credentials. On another call the support reset the password . updated password on the fritzbox and still same.

What made me wonder about this issue as when we use the slingshot modem its connecting without changing the password on the slingshot router (slingshot has no access as we changed the router login password). Maybe they use hardware authentication.

Did asked another slingshot support person about this and he advised that they don't use ppp authentication and cannot help because they don't support 3rd party modems, have a nice day..

I have reset the modem to factory settings and tried the clear testing server connection and internet connection are fine.

prefer to use the Fritbox and maybe someone run in the same problem and knows a solution.