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Internet service provider Slingshot is in the firing-line from disgruntled customers after letting the domain name for their iTalk service expire, cutting off their phones.
The domain name expired on Wednesday, was cancelled at 9.45am yesterday and immediately went up for auction on www.expireddomains.co.nz. If a domain name is no longer registered, the system cannot recognise network members who use the service to make phone calls over the Internet.
Slingshot co-founder Malcolm Dick said it appeared a former staff member who registered the domain name had used his own personal e-mail address so the company had not received any notification that it was about to expire.
"We've re-registered the domain name, and are now checking the rest of our listings to rule out any more of this sort of idiocy."
He said there were between 7000 and 10,000 customers signed up to iTalk, but "only a handful" were affected. The helpdesk had received "five or six" complaints.
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