slow speeds slingshot fs/128 plan

Forums › Vocus (including Slingshot, Orcon, Flip, Stuff Fibre and CallPlus) › slow speeds slingshot fs/128 plan

mossimoe

5 posts

Wannabe Geek

#26662 29-Sep-2008 20:42

been with slingshot for the past 6 months or so have been getting constant 250 - 280 kbs download speeds

the past 2 to 3 weeks speeds have looked like this

currently have dynalink modem plugged directly into phone jack through extension cable (which is how i had it when i got the higher speeds) plus other phone jacks filterd , tried shorter cable ,tried isolation tests ,pings ,tracerts, tried using filter between modem and phone jack.

tried two diff modems plus different computer, tried clean install to elimate possibility of virus or spyware etc.tried diff ethernet cables. but nothing seems to help. i was told by slingshot after countless calls that after discussing with telecom my line was only capable of a 1.5meg connection and that the speed i was getting was the fastest i could get, and if i had got any speeds higher then that it was due to luck. i explained to the operator that for the past 6 months i have had constant 250 - 280 kbps download speeds during busy hours and off peek hours and the speed issue had only been happening for the past 2 weeks .i was asked to follow more test yada yada yada.

just wana know if anyone has any useful info for me thanks

heres info out of my modem

Line Mode G.DMT Line State Show Time
Latency Type Interleave Line Up Time 04:07:41:14
Line Coding Trellis On Line Up Count 1

Statistics Downstream Upstream
Line Rate 1408 Kbps 160 Kbps
Attainable Line Rate 1568 Kbps 936 Kbps
Noise Margin 12.3 dB 31.0 dB
Line Attenuation 63.5 dB 31.5 dB
Output Power 7.0 dBm 4.8 dBm
K (number of bytes in DMT frame) 45 6
R (number of check bytes in RS code word) 16 16
S (RS code word size in DMT frame) 4 8
D (interleave depth) 16 8
Super Frames 331049 331047
Super Frame Errors 32 2
RS Words 5627832 2813899
RS Correctable Errors 17643 18
RS Uncorrectable Errors 417 0
HEC Errors 31 2
OCD Errors 0 0
LCD Errors 0 0
Total Cells 1239535085 0
Data Cells 17479152 0
Bit Errors 0 0
Total ES 290 0
Total SES 11 0
Total UAS 45 0

sorry i dont have any info of modem stats befor i had speed props

but i never used any of this info until the problem started happening

Detruire

1290 posts

Uber Geek

#167883 30-Sep-2008 02:05

Two weeks, huh?

That's around the time we all started getting rubbish speeds. Do your downloads start fast, but then drop (quite quickly) to low speeds?

rm *

coffeebaron

5699 posts

Uber Geek

Trusted

Lifetime subscriber

#167938 30-Sep-2008 10:34

Line attenuation of 63.5 dB is very high, and so those speeds are about what you can expect. See if you can find out how far away from the exchange you are. If you are 5-6Km, then there is not much that can be done.

Often your speed can drop on these fringe areas if you get a bunch more people signing up around you. This can explain the drop off. If you don't have a master splitter installed, get this done too.

Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

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Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

billgates

4215 posts

Uber Geek

Trusted

#167956 30-Sep-2008 11:35

Your modem stats show CRC errors meaning a broken line filter somewhere in your house or something not plugged into the line filter...i.e sky or phone....

hellonearthisman

1819 posts

Uber Geek

Trusted

#167958 30-Sep-2008 11:39

Call the help desk and log ya fault, they will get you to do some test's and off to send out a tech to check your line.

Slingshot have also been shaping more of there network recently as they work on balancing their load.

Torrent's are are getting the mean shaping, so much, that if I have a torrent program open it's slows my connection to dialup speeds
and I still have tons of cap left.

And the two tips above are great also. Try talking out that linefilter.

mossimoe

5 posts

Wannabe Geek

#168133 30-Sep-2008 20:29

yup speed does start of quick then drop

just checked router status

weird my speeds have improved for some reason ive changed absolutely nothing

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modem stats

Line Mode ADSL2+ Line State Show Time
Line Power State L0 Line Up Time 00:10:03:49
Line Coding Trellis On Line Up Count 2

Statistics Downstream Upstream
Line Rate 2952 Kbps 166 Kbps
Attainable Line Rate 3320 Kbps 740 Kbps
Noise Margin 12.0 dB 30.3 dB
Line Attenuation 66.0 dB 35.3 dB
Output Power 19.3 dBm 12.2 dBm
MSGC (number of bytes in overhead channel message) 62 14
B (number of bytes in Mux Data Frame) 10 1
M (number of Mux Data Frames in FEC Data Frame) 16 16
T (Mux Data Frames over sync bytes) 8 9
R (number of check bytes in FEC Data Frame) 14 16
S (ratio of FEC over PMD Data Frame length) 1.8859 5.8182
L (number of bits in PMD Data Frame) 806 66
D (interleave depth) 32 8
Delay 15 11
Super Frames 2260065 2260063
Super Frame Errors 130 0
RS Words 76842220 9605267
RS Correctable Errors 46462 7
RS Uncorrectable Errors 2444 0
HEC Errors 117 0
OCD Errors 0 0
LCD Errors 0 0
Total Cells 252271617 14202722
Data Cells 145868 26609
Bit Errors 0 0
Total ES 384 5
Total SES 15 0
Total UAS 81 0

im happy this is the speeds i was getting 2 weeks ago

can anyone tell me how im getting these speeds with such a high Line Attenuation

mossimoe

5 posts

Wannabe Geek

#168135 30-Sep-2008 20:32

received email from slingshot

I have had your line checked out by telecom again, and they have made another change. I am pleased to announce that the line rate has doubled to where it should be, and to where it used to be. the rate is now kb/s 2952.0 166.0

thanks for all the replys

Detruire

1290 posts

Uber Geek

#168136 30-Sep-2008 20:35

Half the slow speed issue is sorted now :)

rm *