Slow full speed fibre speed

Forums › Vocus (including Slingshot, Orcon, Flip, Stuff Fibre and CallPlus) › Slow full speed fibre speed

brookz

215 posts

Master Geek

#268561 25-Mar-2020 22:02

I understand that everyone is sitting at home watching netflix, watching youtube etc but I was told by someone that fibre thrives on having more people using it? Maybe I'm wrong and I am going to have to put up with these amazing full speed fibre speeds for the next 4 - 12 weeks. :(

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1413 posts

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#2446729 25-Mar-2020 22:40

Slingshot? Our team members this morning mentioned same behaviour but everything went normal during the day.

helping others at evgenyk.nz

michaelmurfy

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#2446743 25-Mar-2020 23:18

More information please:
1) Have you rebooted your Router / ONT?
2) WiFi or Ethernet, and if WiFi - use Ethernet.

Nothing wrong with internet in NZ. Chorus operate a mostly congestion free network and your ISP should have enough bandwidth for demand. I'm still personally getting normal speeds on my Gigabit connection.

Linux

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#2446747 25-Mar-2020 23:29

No issues on 2degrees this evening had VodafoneNZ TV rock solid and Chrome cast and YouTube!

Edit: 100/20 connection

linw

2180 posts

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#2446805 26-Mar-2020 08:03

Orcon is still consistent here at 4mS, 105/25 on 100/20 connection.

MikeB4

15234 posts

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#2446919 26-Mar-2020 10:50

I am on Orcon Gigantic plan Hutt City

6ms latency

918.80mbps download

493.66mbps upload

Mike
Change Management Consultant
The views stated in my posts are my personal views and not that of any other organisation.

He waka eke noa

nitro

263 posts

Ultimate Geek

#2447062 26-Mar-2020 12:37

spark is fine from wellington

937.83/402.07

Behodar

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#2447083 26-Mar-2020 12:58

brookz: I was told by someone that fibre thrives on having more people using it?

Fibre doesn't speed up with more people, if that's what you mean, but it also doesn't slow down when it has a lot of users (unlike, say, wireless). However, if your ISP has limited bandwidth then you'll get lower speeds; your connection to the ISP would still be fast, but the connection from the ISP to the Internet might be slower.

That's a little oversimplified, but hopefully gets the point across :)

bameron

280 posts

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Vocus

#2447706 27-Mar-2020 09:26

brookz:

I understand that everyone is sitting at home watching netflix, watching youtube etc but I was told by someone that fibre thrives on having more people using it? Maybe I'm wrong and I am going to have to put up with these amazing full speed fibre speeds for the next 4 - 12 weeks. :(

Hi there,

From our side, there are no widespread network or capacity issues right now. As others have mentioned, we'll need a bit more information. You can start by checking out our help page on broadband speed issues - if you have no luck there, get in touch with our Technical Support team so we can investigate further.

brookz

215 posts

Master Geek

#2449085 28-Mar-2020 21:07

Seems to be of happened around the time most ISPS had a spaz, only problem a handful of times a day is the internet dropping out and requiring a modem reset. Otherwise it seems to be coping quite well regardless. Cheers!

JaseNZ

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#2449089 28-Mar-2020 21:13

All good here in chch on spark.

Ding Ding Ding Ding Ding : Ice cream man , Ice cream man

brookz

215 posts

Master Geek

#2462138 15-Apr-2020 20:26

Been having issues again during the nights, what follows a disconnection is fairly slow speeds for full speed fibre.

michaelmurfy

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#2462151 15-Apr-2020 20:58

@brookz You need to provide further details as per the above. Without this nobody can assist. Router model, how you're connected to it (Ethernet or WiFi), what other troubleshooting you've done.

It is pointless just providing Speedtests and blaming your ISP.

Kiwifruta

1241 posts

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#2462179 15-Apr-2020 21:30

michaelmurfy:
@brookz You need to provide further details as per the above. Without this nobody can assist. Router model, how you're connected to it (Ethernet or WiFi), what other troubleshooting you've done.

It is pointless just providing Speedtests and blaming your ISP.

Agreed 100%.

To the OP
>99% of the time internet issues aren’t internet/ISP issues but home network issues.

MikeAqua

5751 posts

Uber Geek

#2462255 16-Apr-2020 08:21

Internet has been fine at our place, all through lockdown. That's with up to: Two people zooming/teaming, 1 watching Netflix (4K if applicable), 1 multiplayer online gaming and spotify running too.

Mike

Gordy7

1059 posts

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#2463289 16-Apr-2020 10:08

@brookz

What is the 'full speed fibre' plan that you are on? 900/400, 100/20, 30/10?

You need to do more isolation tests. i.e. One computer via ethermet cable to your router...

Use a Windows Speed Test app. Do not use your browser speed test link as your browser may be crippling the results.

Show us a few screen snapshots, while you are doing tests, of your speed test and task manager ethernet and CPU performance.

Also include a snapshot of your ethernet status.

Gordy

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