Renewing 12 month contract

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Renewing 12 month contract - 2 Degrees

Kiwiuk

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#289036 8-Aug-2021 18:18

Time to renew my 2 degrees 12 month contract, I see what new users are getting (sign-on credit & Amazon Prime) and hoped to get one or the other with the new tariff but nada 🤔

And I know I will pay slightly less with 2D than shifting to another ISP but......it.....still.....bugs.....me that I am treated as a 2nd class citizen (feels like)

I also know this is the norm but am I wrong to want my cake and to eat it too 🙂

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1571 posts

Uber Geek

#2756848 8-Aug-2021 18:21

About a month ago I phoned up to get a fault fixed. At the end of the call the CSR offered the sign up package to me. Verified I'd keep some existing add ons (static IP for free).

Definitely possible.

Kiwiuk

138 posts

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#2756851 8-Aug-2021 18:27

Hmmmm, interesting

I was planning on ringing tomorrow too, in case the Sunday CSR has limited scope

Thanks for the swift response

toejam316

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#2756886 8-Aug-2021 19:57

Just be up front - tell them your curious what rention they can offer you, if any, as otherwise other providers have a sharper offer available to you. Nothing wrong with jumping to whoever will give you the best bang for your buck, as long as they offer good internet too.

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

michaelmurfy

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#2756888 8-Aug-2021 20:06

I do this every year. Just be kind, say you're looking at other options and ask them what they can do for you. If the CSR can't give you anything then ask to be put through to retention.

They can't give you Prime (that is once-off) but I normally at-least get a cheaper rate. It isn't the "new user" rate but still better than other providers.

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heavenlywild

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#2756895 8-Aug-2021 20:46

I got a discount when I called and asked nicely, although most likely matching to the current updated monthly fee.

Either way I was happy to have a spare 20 bucks every month for the next 12 months.

Buying a Tesla? Use my Tesla referral link and we both get discounts and credits.

timmmay

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#2756896 8-Aug-2021 20:55

I let me fixed term contract run out. A while later (months) I called up and recommitted and got the new customer deal, including Amazon Prime. This was a few months ago I guess. I also got a Fritz 7590 as the old 7390 was failing.

Kiwiuk

138 posts

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#2756903 8-Aug-2021 21:23

Thanks for the tips, never thought of asking for a retention team :) and can always try timmmay's suggestion if the missus wants Prime

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Mahon

473 posts

Ultimate Geek

#2756987 9-Aug-2021 09:11

Good luck calling them. I have had 3 attempts to call them and hung up after no replies. May try again this week.

stickmanNZ

7 posts

Wannabe Geek

#2758111 10-Aug-2021 17:59

I renew my 2degrees plan today (my old plan 900/400 was on a 12 month contract for $75 with home phone), the new deal was going to be $121 😠 No Thx!! Call 2degrees and know it's going to be $105 with home phone 900/400 12 month contract + $150 Credit + Prime Video.

E3xtc

773 posts

Ultimate Geek

#2758315 11-Aug-2021 08:20

So variable aye. Previously I rang up and because I had never had a "new customer credit" I was able to get that, although wasn't able to get the Prime sub as I had previously taken advantage of that. So there must be some basic rules they go by. I can't be bothered switching around if the difference is so small (which is my current situation atm). So now I am rolling off contract and just keeping half an eye out for a decent deal if it comes up.

Linux

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#2758320 11-Aug-2021 08:32

$80 per month for Gb Fibre is decent

jonathan18

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#2758553 11-Aug-2021 12:10

Slow wait time this morning, and the CSR wasn’t keen on putting me through to retention but did offer me either 900/400 for $90 a month or 100/20 for $75.

Hard to know if it’s worth the extra $15 or if it’s just bragging rights.

One thing is we’re now probably more likely to be making more use of uploading (eg, my sister has access to our NAS content via Plex; newly installed IP cameras), but is that kind of usage going to make much of a difference?

Mahon

473 posts

Ultimate Geek

#2758559 11-Aug-2021 12:26

jonathan18: Slow wait time this morning, and the CSR wasn’t keen on putting me through to retention but did offer me either 900/400 for $90 a month or 100/20 for $75.

Hard to know if it’s worth the extra $15 or if it’s just bragging rights.

One thing is we’re now probably more likely to be making more use of uploading (eg, my sister has access to our NAS content via Plex; newly installed IP cameras), but is that kind of usage going to make much of a difference?

I dropped from 900/400 to 100/20 almost 6 months ago and didnt see any difference. I live alone and stream all my television and do some gaming.

jonathan18

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#2758565 11-Aug-2021 12:33

I dropped from 900/400 to 100/20 almost 6 months ago and didnt see any difference. I live alone and stream all my television and do some gaming.

Whereas we’re a family of four in which there’ll be times where all four of us are using 4K VOD or (in the kids’ cases) gaming.

Is there any way I can artificially constrain our speeds (say at the router level) so we can get some sense of what it would be like returning to 100/20?

timmmay

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#2758568 11-Aug-2021 12:39

With Fritzbox you can enter your line speed, I think it might limit based on that.

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