Issues between Slingshot and Namecheap hosting

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gnfb

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#309367 12-Oct-2023 15:54

Does anyone else use namecheap hosting and have any access issues?

I am having trouble getting to my hosting just my hosting for example ode23.com you can get to but I cant.

Been going through the process of elimination just havnt struck one that one thing that is causing the problem

Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

I have two shops online allshop.nz patchpinflag.nz
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#3146928 12-Oct-2023 19:24

Hopefully not a dumb suggestion but have you tried using a different DNS?

gnfb

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#3147150 13-Oct-2023 11:44

shk292:

Hopefully not a dumb suggestion but have you tried using a different DNS?

Oh at my paygrade there are no dumb suggestions! in the router settings i added the first and second to the google ones

Provider

Primary DNS

Secondary DNS

Google

8.8.8.8

8.8.4.4

I presume that is what you meant?

Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

I have two shops online allshop.nz patchpinflag.nz
Email Me

CamH

569 posts

Ultimate Geek

#3147153 13-Oct-2023 11:51

Works for me here (not on Slingshot) - if you ping 162.254.39.138, which is the server you're on, does it respond?

gnfb

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#3147157 13-Oct-2023 11:55

CamH:

Works for me here (not on Slingshot) - if you ping 162.254.39.138, which is the server you're on, does it respond?

"if you ping 162.254.39.138, which is the server you're on, does it respond?"

I have heard that phrase ''if you ping 162.254.39.138" how do I "ping?" and what response am I looking for?

which is the server you're on? what server?

sorry all new to me!

Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

I have two shops online allshop.nz patchpinflag.nz
Email Me

freitasm

BDFL - Memuneh
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Geekzone

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#3147164 13-Oct-2023 12:12

If you run a command window (assuming Windows), you can use the commands nslookup to see if your computer can find the server IP address and then ping to see if your computer can see the server.


 
c:> nslookup ode23.com
 
Name:    ode23.com
Address:  162.254.39.138
 
c:> ping 162.254.39.138
 
Pinging 162.254.39.138 with 32 bytes of data:
Reply from 162.254.39.138: bytes=32 time=177ms TTL=52
Reply from 162.254.39.138: bytes=32 time=169ms TTL=52
Reply from 162.254.39.138: bytes=32 time=169ms TTL=52
Reply from 162.254.39.138: bytes=32 time=169ms TTL=52
 
Ping statistics for 162.254.39.138:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 169ms, Maximum = 177ms, Average = 171ms

gnfb

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#3147166 13-Oct-2023 12:20

when I "ping" from my pc i get

C:\Users\Owner>ping 162.254.39.138

Pinging 162.254.39.138 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 162.254.39.138:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

When I do the same process using my iphone as a hotspot connected to mobile data it works fine

to my limited knowledge that says the router or what the router is connected to (slingshot) is the problem

but I understand it may not be that logical

Thank you taking the time to explain

Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

I have two shops online allshop.nz patchpinflag.nz
Email Me

freitasm

BDFL - Memuneh
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#3147168 13-Oct-2023 12:21

You will have to start from the basics. Is there any firewall on your server that might be blocking your IP?

Is there a firewall on your computer or router that could be blocking outgoing requests to that server?

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shk292

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#3147185 13-Oct-2023 13:06

gnfb:
Oh at my paygrade there are no dumb suggestions! in the router settings i added the first and second to the google ones

Provider
Primary DNS
Secondary DNS

Google
8.8.8.8
8.8.4.4

I presume that is what you meant?

Yes, purely on my observation that seeming random connection failures are often caused by ISP DNS problems. But if you're using Google DNS, you've eliminated that

gnfb

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#3147193 13-Oct-2023 13:26

freitasm:

You will have to start from the basics. Is there any firewall on your server that might be blocking your IP?

Is there a firewall on your computer or router that could be blocking outgoing requests to that server?

Ther was a thread on here 2010 that suggested leving your modem switched of for 18 hours and that would reset the ip apparently that is no longer the case

Just spoke to slingshot tech support. They say they have one ip address 124.197.46.41 and that cant be changed unless you pay for a dedicated ip address.

But if namecheap was blocking 124.197.46.41 wouldnt that basically affect every slingshot user?

Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

I have two shops online allshop.nz patchpinflag.nz
Email Me

djtOtago

1156 posts

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#3147195 13-Oct-2023 13:41

Every Slingshot user will have a different IP address.

tripp

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#3147198 13-Oct-2023 14:01

Working for me on slingshot.

djtOtago

1156 posts

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#3147202 13-Oct-2023 14:11

Just as an interesting side note.
I've had the same IP address from Slingshot for at least 4 years. However, I see yesterday (12-10-2023) at 13:32 it changed along with the default gateway address.

gnfb

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#3147203 13-Oct-2023 14:12

Before you all hate me with anymore questions ! can someone recommend a tech in NZ that sorts this kind of issue ,whatever kind it is? if you don't want to suggest someone what parameters should i put into google to find one?

Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

I have two shops online allshop.nz patchpinflag.nz
Email Me

gnfb

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#3147264 13-Oct-2023 15:40

Somewhat success by using a Hotspot Shield VPN thingy I am able to access the websites

What that quite means I am not sure and I still dont know what is causing the issue

Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

I have two shops online allshop.nz patchpinflag.nz
Email Me

mattwnz

20178 posts

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#3147273 13-Oct-2023 16:00

It is likely that your host has blocked your IP in their firewall. This can happen if you try and log into somethign like a email account in outlook multiple times in a row with the wrong password. So you will have to contact your host to get it unblocked/whitelisted if that is the case. If they have blocked it ask them why so you can fix it at your end.

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