2degrees having speed issues again or just me?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees having speed issues again or just me?

bonkas

314 posts

Ultimate Geek

#310589 3-Nov-2023 20:51

I am wondering if anyone is currently experiencing very unstable speeds with 2degrees at the moment.

It seems to only have started in the last 30min to 1 hour.

I am on the 1gbit connection and usually get very close to this all of the time.

This is what I am seeing currently and very incosistant with fast.com but exactly the same results with speedtest.net (I have tried server on 2degrees and spark)

and a second test:

Speedtest.net - One NZ Wellington:

https://www.speedtest.net/result/15459624820

Speedtest.net - Spark Wellington:

https://www.speedtest.net/result/15459646583

I am testing on a PC which is hard wired with no wifi to get these speed test results but also experiencing issues on my TV and chromecast so is not just this machine.

I also didnt notice this until now but I had a brief full outage also:

Running a ping to 1.1.1.1 I am getting reponse times of about 4-7ms when my connection test at full speed but getting 150-300ms when issues are experienced.

I have been on hold for a while now to see if something is going on but havent got through yet so checking in with you lot.

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3193 posts

Uber Geek

Trusted

#3155611 3-Nov-2023 21:17

full line speed for me

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

Wise

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muppet

2553 posts

Uber Geek

Trusted

#3155624 4-Nov-2023 06:09

New fortnite update was released last night. The load it puts on the networks is phenominal. They release it in a "quiet time" in the states, which just happens to be peak time here.

Linux

11290 posts

Uber Geek

Trusted

Lifetime subscriber

#3155669 4-Nov-2023 09:29

Nope no issues for me on 300/100

I take it you have rebooted router & ONT?

Chills

160 posts

Master Geek

Subscriber

#3155715 4-Nov-2023 12:29

I mean, there was a lot of load last night due to the Fortnite Update and everyone wanting a piece of OG Fortnite.

Couple of go-to steps are Power Cycle ONT and Modem for 60 seconds. Usually I advise wait for ONT to start up then turn the modem on.

Are you able to provide updated speed tests when this is completed. I don’t see any issues on 2degrees’ side.

And for your Wireless devices, depending on your Modem, with all the ingest there could be in your area.. make sure you change your 2.4Ghz and 5Ghz channels. You can see available ones with a free network Scanner or your modem may have that feature.

What model of Modem do you have? Is it a 2degrees Supplied one (FritzBox or Orbi?)

bonkas

314 posts

Ultimate Geek

#3156776 6-Nov-2023 21:19

Yeah it is really strange.

I restarted the ONT and router (I use pfsense), I have even connected a FritzBox to test and getting pretty much the same results:

https://www.speedtest.net/result/15471692195

The speedtest results are all pretty consistently the same no matter what server I choose.

The odd thing is fast.com will jump between 1gbit and single digit mbps when I test over and over. EDIT: Now that I type this I am having ah ard time to get fast.com to fault again.

I also notice if I start a download of a game through steam I get pretty near full speed but downloading any games from xbox game pass I only get 10-20mbit.

I am wondering if it is some kind of CND issue? but then why am I the only one effected? Congestion in my area? (not sure how this effects fiber connections). Tis is happening on two different router and two different hard wired machines.. very odd.

Chills

160 posts

Master Geek

Subscriber

#3156800 6-Nov-2023 22:16

Could you do a couple traceroutes to your most used sites and see how many hops it’s taking. Maybe something really weird is going on with your routing.

bonkas

314 posts

Ultimate Geek

#3159558 14-Nov-2023 21:40

Chills: Could you do a couple traceroutes to your most used sites and see how many hops it’s taking. Maybe something really weird is going on with your routing.

Sorry I havent forgotten about this, just been really busy. I am still experiencing wacky things like this so I will post an update here with some trace routes.

I will hope to get this done tomorrow if all goes well.

YonyB

1 post

Wannabe Geek

#3161093 19-Nov-2023 11:06

bonkas:

Chills: Could you do a couple traceroutes to your most used sites and see how many hops it’s taking. Maybe something really weird is going on with your routing.

Sorry I havent forgotten about this, just been really busy. I am still experiencing wacky things like this so I will post an update here with some trace routes.

I will hope to get this done tomorrow if all goes well.

Hi Bonkas,

are you still having issues?

bonkas

314 posts

Ultimate Geek

#3175266 24-Dec-2023 20:42

Apologies for late reply. life got in the way and I was overseas on holiday with very little data and no access to me home :P

Yes I am still experiencing weird speed issues. BUT way way less frequently it seems.

I did some more speedtest.net tests, and using 2degrees, Spark NZ and onenz I get poor performance (10-80mbps) but if I choose Spark New Zealand I get results I would expect every time. I dont see a way to see the IP's of these servers to do a traceroute here or why there is a difference from "Spark NZ" and "Spark New Zealand" (these were all based in christchurch), I could check traffic and trace the IP's the traffic is going to but I havent done this yet.

fast.com no longer seems to be faulting for me which is good.

As of now, I am only noticing oddities from usenet downloads now (maxing out at near exactly 500mbit, previously this type of traffic would saturate my connection) and the odd occasion of youtube being slow as a dog, hence my wonder if there was CDN issues.

So at this point the major issues have settled down to a point I am not noticing anything in my day to day tasks.

If I notice any issues that frustrate me, I will investigate further.

Bluntj

555 posts

Ultimate Geek

#3175283 24-Dec-2023 23:43

I have noticed some buffering on youtube which isnt normal.

k1w1k1d

1486 posts

Uber Geek

#3175326 25-Dec-2023 09:22

Also in Chch on 2Degrees, since being transferred from MyRepublic. Spark NZ has always had much higher speeds that Spark New Zealand.

quickymart

13769 posts

Uber Geek

ID Verified

#3175394 25-Dec-2023 12:32

k1w1k1d:

Spark NZ has always had much higher speeds that Spark New Zealand.

Huh?

k1w1k1d

1486 posts

Uber Geek

#3175410 25-Dec-2023 14:08

Spark NZ always has faster speeds than Spark New Zealand using the Speedtest app on my W10 pc.

Just done some tests and Spark NZ is averaging 946/462 and Spark New Zealand is 896/424. The difference is often much greater than that. Was the same when I was on MyRepublic.

bonkas

314 posts

Ultimate Geek

#3185695 23-Jan-2024 21:41

Still experiencing strange issues again, things were pretty normal since my last post until now.

General web browsing seems OK apart from the odd page timeout. I noticed issues when youtube started pausing every second to load the buffer, couldnt even keep up at 480p

Does anyone have any other ideas to help narrow it down?

Trace route to google to see where the traffic is going:

Tracing route to google.com [142.251.221.78]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms pfsense.home [192.168.1.1]
2 2 ms 1 ms 2 ms default-rdns.vocus.co.nz [101.98.0.119]
3 27 ms 26 ms 41 ms default-rdns.vocus.co.nz [101.98.5.98]
4 30 ms 31 ms 31 ms default-rdns.vocus.co.nz [101.98.5.99]
5 30 ms 32 ms 31 ms 192.178.97.225
6 27 ms 27 ms 26 ms 142.251.252.205
7 32 ms 31 ms 32 ms syd09s31-in-f14.1e100.net [142.251.221.78]

Trace complete.

Latest speedtest:

thinkingtrex8848

533 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#3195320 14-Feb-2024 21:31

Hopefully this helps-
http://www.speedtest.net/result/15885066988

This Is on gigabit Ethernet, regularly used to get 900-950Mbps but now super slow.

Microsoft Windows [Version 10.0.19045.3930]
(c) Microsoft Corporation. All rights reserved.

C:\Users\Admin>tracert google.com

Tracing route to google.com 172.217.0.174
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 2 ms 2 ms 2 ms v3.cpchn-hn-bng1.tranzpeer.net [101.98.0.122]
3 58 ms 42 ms 50 ms default-rdns.vocus.co.nz [101.98.5.98]
4 42 ms 41 ms 41 ms default-rdns.vocus.co.nz [101.98.5.99]
5 42 ms 41 ms 41 ms 192.178.98.33
6 42 ms 42 ms 43 ms 192.178.98.12
7 42 ms 44 ms 43 ms 142.251.242.109
8 563 ms 268 ms 223 ms 172.253.65.130
9 219 ms * * 142.251.226.163
10 * 222 ms 220 ms 209.85.250.34
11 * 219 ms 219 ms 108.170.243.193
12 220 ms 219 ms 219 ms 142.251.231.69
13 218 ms 219 ms 219 ms mia09s16-in-f14.1e100.net [172.217.0.174]

Trace complete.

C:\Users\Admin>tracert www.speedtest.net

Tracing route to www.speedtest.net.cdn.cloudflare.net [104.18.203.232]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 2 ms 3 ms 2 ms v3.cpchn-hn-bng1.tranzpeer.net [101.98.0.122]
3 * * * Request timed out.
4 18 ms 18 ms 18 ms 104.18.203.232

Trace complete.

C:\Users\Admin>tracert www.speedtest.net

Tracing route to www.speedtest.net.cdn.cloudflare.net [104.18.203.232]
over a maximum of 30 hops:

1 tracert fast.com

Tracing route to fast.com 23.37.44.161
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 2 ms 2 ms v3.cpchn-hn-bng1.tranzpeer.net [101.98.0.122]
3 24 ms 18 ms 18 ms default-rdns.vocus.co.nz [101.98.5.162]
4 19 ms 19 ms 18 ms default-rdns.vocus.co.nz [101.98.5.161]
5 43 ms 44 ms 43 ms ae1.r01.akl01.icn.netarch.akamai.com [104.74.128.18]
6 43 ms 43 ms 43 ms ae12.r01.syd01.icn.netarch.akamai.com [23.214.115.61]
7 44 ms 44 ms 44 ms ae2.r02.syd01.icn.netarch.akamai.com [23.214.115.135]
8 96 ms 91 ms 92 ms ae3.r02.per01.icn.netarch.akamai.com [23.214.115.22]
9 96 ms 94 ms 92 ms ae0.r01.per01.icn.netarch.akamai.com [23.214.115.16]
10 138 ms 136 ms 133 ms ae4.r02.sin01.icn.netarch.akamai.com [23.214.115.20]
11 283 ms 283 ms 281 ms ae9.r01.mil01.icn.netarch.akamai.com [23.215.54.163]
12 299 ms 285 ms 286 ms ae9.r01.fra02.icn.netarch.akamai.com [95.100.192.115]
13 287 ms 287 ms 288 ms ae12.r02.fra03.icn.netarch.akamai.com [95.100.192.192]
14 288 ms 289 ms 288 ms ae2.r02.fra01.ien.netarch.akamai.com [23.223.60.41]
15 296 ms 293 ms 296 ms ae4.decix-fra11.netarch.akamai.com [23.210.60.163]
16 297 ms 294 ms 295 ms a23-37-44-161.deploy.static.akamaitechnologies.com [23.37.44.161

Trace complete.

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