[Snap] Snap Off line?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Snap Off line?

andrewcnz

961 posts

Ultimate Geek

#39446 14-Aug-2009 06:12

May Snap Naked DSL connection is down and I can't get onto their web site via mobile connection. Anyone else have problems? Can anyone check snap site availability.Cheers

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281 posts

Ultimate Geek

#246375 14-Aug-2009 06:36

Same problem here (tauranga). nDSL.

Backblaze

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andrewcnz

961 posts

Ultimate Geek

#246378 14-Aug-2009 06:44

Cheers Mattnzl

nbroad

320 posts

Ultimate Geek

#246381 14-Aug-2009 07:44

Same problem in Palmerston North, naked DSL.
Restarted router and PPP connects but no action after that.

Mattnzl

281 posts

Ultimate Geek

#246384 14-Aug-2009 08:00

I see their website is back up, so maybe going again? (not at home now to test).

friedCrumpet

271 posts

Ultimate Geek

#246390 14-Aug-2009 08:27

Mattnzl: I see their website is back up, so maybe going again? (not at home now to test).

It was down for me when I woke up but came back up about 7.40

hads

392 posts

Ultimate Geek

Trusted

#246404 14-Aug-2009 08:43

Looks like it was down for several hours, any chance of a MOTD please Snap people? It's always nice to know what's going on.

nicegear.co.nz - VoIP, DVB and other Linux compatible hardware

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#246411 14-Aug-2009 08:55

There was an issue this morning, I'll come back with more details when we are a bit quieter. There is an ongoing issue with some parts of the greater auckland region though.

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

hads

392 posts

Ultimate Geek

Trusted

#246416 14-Aug-2009 09:01

Thanks Ralph, most appreciated.

nicegear.co.nz - VoIP, DVB and other Linux compatible hardware

nbroad

320 posts

Ultimate Geek

#246421 14-Aug-2009 09:08

Mine is back up and running (Palmerston North).
We also had an issue with our Telecom Private Office links at work... a big Telecom fault this morning apparently. Not sure if it's related.

BuffyNZ

241 posts

Master Geek

#246423 14-Aug-2009 09:10

Had the same problem in Christchurch. Rang the support number at 7:25am and got a you have called us out of hours message. :P

Recursion: See recursion.
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dickytim

2514 posts

Uber Geek
Inactive user

#246447 14-Aug-2009 09:56

same issues from 6.30 when I arrived at work, was fixed at 8ish but slow until approx 8.30 bugger that we work on Citrix :(

So much for getting ahead this morning.

Bring on the new connection ;)

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#246490 14-Aug-2009 11:13

Both issues have been resolved & everything should be fixed with a restart of the CPE. I apologize for any inconvenience caused to your early morning activities.

I'm not authorised to release the details until the incident reports have been completed, but I'll be back to update you all when I can.

Thanks for your patience and understanding :)

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

vexxxboy

4238 posts

Uber Geek

#246559 14-Aug-2009 13:38

im in rotorua i rang up Snap to check and was told that there was a problem in Auckland and other remote places, good to know i live in a remote place lol

Common sense is not as common as you think.

andrewcnz

961 posts

Ultimate Geek

#246742 14-Aug-2009 18:53

BuffyNZ: Had the same problem in Christchurch. Rang the support number at 7:25am and got a you have called us out of hours message. :P

Got the same, all slept in i guess

andrewcnz

961 posts

Ultimate Geek

#246744 14-Aug-2009 18:59

First time I have had an issue with Snap, have been really happy with them since I left World x change. Costs more but all are happy in my household.

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