Mattnzl: I see their website is back up, so maybe going again? (not at home now to test).
Recursion: See recursion.
“It is important not to let the perfect become the enemy of the good, even when you can agree on what perfect is. Doubly so when you can't. As unpleasant as it is to be trapped by past mistakes, you can't make any progress by being afraid of your own shadow during design.”
--Greg Hudson, Subversion developer
Common sense is not as common as you think.
BuffyNZ: Had the same problem in Christchurch. Rang the support number at 7:25am and got a you have called us out of hours message. :P