Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




96 posts

Master Geek
+1 received by user: 3

Subscriber

Topic # 46719 8-Nov-2009 15:22
Send private message

If anyone @ Callplus is out there I need your urgent help:

I am emailing you from gmail as we cannot get work email as according to you 0800 support number there is an "account issue" therefore we have been disconnected!

It may not be relevant, but I called 16/10 giving 1 months notice to cancel our broadband. On 5/11 I rang again to change the disconnection to 5/12/09. It had better not be anything to do with this.

We have rcvd NO NOTICE OF DISCONNECTION!

Would you pls investigate as a matter of urgency and ensure our service is restored ASAP. This is a business connection!

Pls PM me

Create new topic
399 posts

Ultimate Geek
+1 received by user: 79


  Reply # 271058 8-Nov-2009 19:15
Send private message

Uh, I must be missing something here but:

1. Have you called Slingshot/CallPlus about the disconnection from an EXTERNAL number? Talked to a real person? Found out the reason?
2. Emailed them (Yes, I see you've done that)
3. Tried the slingshot forums? (Even though it's for residential connections, their bound to be able to help more over there, then here)

Because posting here won't really get you an "urgent" reply.







96 posts

Master Geek
+1 received by user: 3

Subscriber

  Reply # 271061 8-Nov-2009 19:31
Send private message

1. Yeah called them but only Slingshot tech
support who told me it was an account issue & to call back tomorrow. He didn't know the reason.

2. Emailed them - done.

3. Isn't this the slingshot/CallPlus forum?

>Because posting here won't really get you an >"urgent" reply.

given I got as far as poss with 1&2 above I thought there might be a slim chance someone from Callplus see's this?!?!

Also CallPlus havnt exactly instilled us with confidence in the past taking over 2 wks to move us down the road!
I know what will happen, call in the AM tomorrow, sit on hold for ages then finally get hold of someone that has no idea what or how to fix the problem?

Cheers

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
1817 posts

Uber Geek
+1 received by user: 51

Trusted

990 posts

Ultimate Geek
+1 received by user: 53

Trusted
Slingshot

  Reply # 271219 9-Nov-2009 10:45
Send private message


96 posts

Master Geek
+1 received by user: 3

Subscriber

  Reply # 271338 9-Nov-2009 16:19
Send private message

all sorted now, thanks.

We gave 1 months notice & Callplus disconnected us 2 wks early!!!!

finally got the connection restored about 3pm this arvo, promised same IP address so our VPN's, email, etc all worked - but no. had to chase them & get this changed.

got there in the end, v. stressful day.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.