Slow Internet, Modem the problem?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slow Internet, Modem the problem?

Phexx

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#75376 17-Jan-2011 18:25

Hey everyone,

I have been upgrading our network over the past year, starting with a wireless router and recently upgrading my laptop's wireless from G to N. However, the speeds I am getting are just not up to par. This is speedtest.net's results:

-Download: 0.65mb/s
-Upload: 0.74mb/s
-Ping: 10ms
-Auckland Sever
-Time: 6:30PM
-Test conducted with wired Ethernet connection

My ISP is Orcon and I have one of the "+" plans. I also live in Epsom, Auckland (so not rural!).

One thing that did pop up was that my modem is a 5(or 6) year old, Netgear DG632 ADSL Modem.

1. Could the modem be slowing things down?
2. Is something else slowing it down?
3. What are Orcon' standard speeds?

Any help would be appreciated, I don't think I can stand having to wait for a 2min 360p video to load!!!

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Uber Geek
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#428128 17-Jan-2011 18:28

Can you list what the DSL line stats are for the modem? (The speed it lists as connecting at etc.)

Phexx

420 posts

Ultimate Geek
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#428130 17-Jan-2011 18:30

Sorry,
How do I get those?

RunningMan

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#428134 17-Jan-2011 18:37

Sorry, I'm not faniliar with your particular modem, however most have a web admin page you can log on to, and somewhere in the menus you are looking for things like ADSL sync rate, noise margin and attenuation.

kyhwana2

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#428137 17-Jan-2011 18:39

Also, try the speed tests connect to the modem with a cable, not wireless.

Phexx

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Ultimate Geek
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#428139 17-Jan-2011 18:42

kyhwana2: Also, try the speed tests connect to the modem with a cable, not wireless.

You mean directly to the modem, not through the router?

RunningMan

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#428141 17-Jan-2011 18:43

Phexx:
-Test conducted with wired Ethernet connection!

That's the right way.

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richms

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#428145 17-Jan-2011 18:51

You cant get the whole lot of stats out of the 632 without putting it in debug mode and telnetting into it. I have replaced mine with an 834g so I can tweek the noise margin so cant give the exact commands to telnet with, but the debug command is

http://10.20.0.1/cgi-bin/webcm?todo=debug

except change the IP to what yours is on.

Then telnet to it and I think it was

cat /proc/avalance/avsar_modem_stats or similar

Richard rich.ms

Phexx

420 posts

Ultimate Geek
+1 received by user: 6

#428147 17-Jan-2011 18:56

I am having a problem with accessing the modem, it requires a username and password. I have an idea of the pass word but I can't think of the username, does anyone know where they come from?

richms

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#428148 17-Jan-2011 19:00

Admin and password are the defaults

Richard rich.ms

Phexx

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#428151 17-Jan-2011 19:03

No luck,
I will call Orcon tomorrow and see if they will be able to help....

Phexx

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#428152 17-Jan-2011 19:03

In the meantime,
does anyone think ADSL2+ will make a difference?

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kyhwana2

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#428156 17-Jan-2011 19:16

Er, connected to whatever router you have, with a cable. Does that help at all?

Do you get the same speed over wireless that you get with it wired? (disable wireless)

Also try the speed tests at different times of the day, it could be that your local exchange/cabinet/backhaul is getting hammered.

You're not even getting ADSL1 speeds there, let alone ADSL2

Phexx

420 posts

Ultimate Geek
+1 received by user: 6

#428158 17-Jan-2011 19:20

The local exchange could be a problem, also, what do you mean about ADSL 1 speeds over here?

The speeds over wireless aren't much of an improvement, even less.

kyhwana2

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#428164 17-Jan-2011 19:29

Oh, missed that you already doing it over a wired connection, sorry.

You should be able to get ADSL1 speeds up to ~7-8mbit, depending on your line. Is the exchange you're on ADSL2+ enabled?

Have you done an isolation test? (Remove everything connected to the phone line but the DSL modem)

The line stats would be most helpful in determining your problem, though.

RunningMan

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#428165 17-Jan-2011 19:29

Phexx: what do you mean about ADSL 1 speeds over here?

Basically, the download speed you are seeing is only about 10% of the maximum that is possible with ADSL (1) so ADSL2+ would not be any better.

Until we see the actual line / connection stats, we are just guessing as to what the problem is. There are several common things that go wrong - internal house wiring, incorrect setup, congestion at various points along the way etc. But without the modem stats, we can't narrow down where your problem is.

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