Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


barefuts

7 posts

Wannabe Geek


#80003 25-Mar-2011 11:09
Send private message

I order NakedDSL on Feb 21, 2011.  On March 2, 2011, my connection was confirmed as being complete and ready to use. 

Moved in on March 5, 2011.  Finally hooked up model and router (combo) and could not get a connection.  I went through several different configurations, figuring it could be user error - dumb me.  After hours or dinking around, as a last resort, I called up support.  After a half an hour or running through the same configurations I did, it was concluded that provisioning had not done their job, and they had not actually hooked up the line.  This is after I called every other day for two weeks up to the 'said' completion to make sure it was done right (as I've heard Slingshot has a bad reputation for customer service.  Why I signed up - I don't know). 

I run two businesses out of home, and downtime costs me mega $$$.  I already lost one day of production time, and was furious at the mere thought of any more days.  I got desperate and booked myself into a local hotel so that I would have something for the next day.  A couple hours away from checking in, I realized I could get a Vodafone air card, which saved me tons of money at the hotel.  I had to use my air card for the next couple days until Slingshot could get their act together and connect my line.  After they finally got it up, I demanded I talk to a manager, and was told he was 'on another phone call'.  Either he was lying, but more likely was talking to another disturbed, angry customer.  After that whole ordeal, the rep (Jamal) said he could only compensate me $25 - AND they had already sent me an invoice for a full month of usage, when it wasn't even up!

DO NOT EVR EVER EVER SIGN UP WITH SLINSHOT IF YOU DEPEND ON IT (INTERNET) FOR YOUR LIVELYHOOD.  YOU WILL BE SORRY!!!!!!!!!!!!!!!

I used Maxnet previously, and they had my naked dsl line up in three days TOTAL.  I would recommend them.  Very decent company.

Create new topic
graemeh
2078 posts

Uber Geek


  #451793 25-Mar-2011 14:24
Send private message

So I guess I have to ask the question everyone must be thinking....

Why did you not sign up with Maxnet at your new home?

johnr
19282 posts

Uber Geek
Inactive user


  #451794 25-Mar-2011 14:25
Send private message

graemeh: So I guess I have to ask the question everyone must be thinking....

Why did you not sign up with Maxnet at your new home?


+1

 
 
 
 


barefuts

7 posts

Wannabe Geek


  #451798 25-Mar-2011 14:40
Send private message

Unlimited bandwidth - Off hours

Paid the price

scuwp
3343 posts

Uber Geek


  #451821 25-Mar-2011 15:51
Send private message

I've heard Slingshot has a bad reputation for customer service.  Why I signed up - I don't know. 



So you knew they were crap and signed up anyway? 

I hope the future service was worth the hassle. Good luck on that one.




Always be yourself, unless you can be Batman, then always be the Batman



NonprayingMantis
6434 posts

Uber Geek


  #451833 25-Mar-2011 17:00
Send private message

as with many things in life, you get what you pay for.

to use another cliche:
If some thing seems to good to be true, it probably is.

Gigs
95 posts

Master Geek


  #451841 25-Mar-2011 17:28
Send private message

Actually, i'll ask the question I asked everyday when a story like this came up and I was working at Callplus.

Why are you signing up to a residential provider when you state you're running a business?

Since it's gone wrong is your backup plan in place? You do have one right?

barefuts

7 posts

Wannabe Geek


  #451855 25-Mar-2011 18:57
Send private message

I had a backup plan, but wasn't optimal.

I wish I had a viable alternative, like cable internet (I'm from the US) or maybe even satellite (if it wasn't for poor latency)

In any event, lesson learned, just wanted to send the complaint out to there so no one else makes the same mistake

 
 
 
 


PottsyNZ
303 posts

Ultimate Geek


  #456785 8-Apr-2011 16:03
Send private message

Hah

I've worked at 2 ISPs and whenever throws around the "I run my business from home!" rant I say "hey maybe you should have a  business account at twice the price?" :P

robbyp
1163 posts

Uber Geek


  #456786 8-Apr-2011 16:12

PottsyNZ: Hah

I've worked at 2 ISPs and whenever throws around the "I run my business from home!" rant I say "hey maybe you should have a  business account at twice the price?" :P


Are business accounts twice the price? I thought  ISPs  had reduced all their business plans in line with residential rates. If business plans are twice the price what are you getting for that price, and SLA and compensation for outages?

PottsyNZ
303 posts

Ultimate Geek


  #456790 8-Apr-2011 16:20
Send private message

robbyp:
PottsyNZ: Hah

I've worked at 2 ISPs and whenever throws around the "I run my business from home!" rant I say "hey maybe you should have a  business account at twice the price?" :P


Are business accounts twice the price? I thought  ISPs  had reduced all their business plans in line with residential rates. If business plans are twice the price what are you getting for that price, and SLA and compensation for outages?


Granted, the pricing is much better now.

And yes, you are given the space to in which to throw your toys.

Ragnor
8035 posts

Uber Geek

Trusted

  #456813 8-Apr-2011 18:10
Send private message

I think it's been pretty covered but.....

Residential grade internet has no guarantee of performance, reliability or uptime.. there is no guarantee on move times or fault resolution.

If you depend on internet access at home for work, use a business plan with a SLA!

l43a2
1616 posts

Uber Geek

Trusted

  #456828 8-Apr-2011 18:56
Send private message

This sorta thing is becoming more and more frequent on this forum yet... no one is learning from it.

Simple you pay the cheap price for a REASON, slingshot is a no frills provider.





wreck90
780 posts

Ultimate Geek
Inactive user


  #456836 8-Apr-2011 19:36
Send private message

i would not sign up to slingshot if your business required reliable internet.

Slingshot are well known for aggressive marketing and pricing backed up by poor customer service and support.

Telecom is your best bet for decent support. Just my opinion, probably other providers can be good too, just my experience.

Create new topic





News »

Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41


Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55


NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30


Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05


Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34


Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.