Moved in on March 5, 2011. Finally hooked up model and router (combo) and could not get a connection. I went through several different configurations, figuring it could be user error - dumb me. After hours or dinking around, as a last resort, I called up support. After a half an hour or running through the same configurations I did, it was concluded that provisioning had not done their job, and they had not actually hooked up the line. This is after I called every other day for two weeks up to the 'said' completion to make sure it was done right (as I've heard Slingshot has a bad reputation for customer service. Why I signed up - I don't know).
I run two businesses out of home, and downtime costs me mega $$$. I already lost one day of production time, and was furious at the mere thought of any more days. I got desperate and booked myself into a local hotel so that I would have something for the next day. A couple hours away from checking in, I realized I could get a Vodafone air card, which saved me tons of money at the hotel. I had to use my air card for the next couple days until Slingshot could get their act together and connect my line. After they finally got it up, I demanded I talk to a manager, and was told he was 'on another phone call'. Either he was lying, but more likely was talking to another disturbed, angry customer. After that whole ordeal, the rep (Jamal) said he could only compensate me $25 - AND they had already sent me an invoice for a full month of usage, when it wasn't even up!
DO NOT EVR EVER EVER SIGN UP WITH SLINSHOT IF YOU DEPEND ON IT (INTERNET) FOR YOUR LIVELYHOOD. YOU WILL BE SORRY!!!!!!!!!!!!!!!
I used Maxnet previously, and they had my naked dsl line up in three days TOTAL. I would recommend them. Very decent company.